Information Technology Specialist I

Individuals who are eligible for a Training and Development assignment may also be considered for the position.

Most positions at CDCR Enterprise Information Services are eligible for telework. This position is primarily telework and may require in-person attendance when requested.

CDCR employees are encouraged to use their existing CDCR email address on their application.

*The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user-friendly system that provides the applicant access to real-time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application's progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email from [email protected] or DoNotReply@CDCR (depending on the email provider), with direction on creating and/or accessing their account.

*For HRTS communication, this is in reference to Job Requisition (JR) 1019.

Under direction of the Information Technology Supervisor II (IT-Sup II), Enterprise Collaboration Unit (EC), the Information Technology Specialist I (ITSI) is the lead expert responsible for the department Information Technology Service Management (ITSM) system, specifically ServiceNow. Other responsibilities include supporting collaboration platforms such as: SharePoint Online, Microsoft 365 and the CDCR Internet website (WordPress).

ITSI is responsible for the management and support of all platforms listed above and future platforms added to the EC portfolio. The ITSI coordinates all upgrades/maintenance and communicates them to CDCRs Change Management Team. ITSI is expected to manage and contribute feature enhancements and promote the benefits to the department. The ITSI is responsible for any training that is a result of an upgrade or implementation.

The ITSI is responsible for leading and collaborating with internal staff and contract staff that provide expert support for the EC platforms mentioned above.

You will find additional information about the job in the Duty Statement .

Working Conditions

The main EIS location is in a park-like campus setting across from the Folsom Lake auto dealerships in Rancho Cordova, close to US Highway 50 and the Hazel light rail station. We are minutes from historic Sutter Street, the Folsom Premium Outlets, and many dining establishments.

*Free parking at this location.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.
INFORMATION TECHNOLOGY SPECIALIST I
Additional Documents Job Application Package Checklist
Duty Statement
Position Details Job Code #:
JC-423666

Position #(s):
065-626-1402-021

Working Title:
Information Technology Specialist I

Classification:
INFORMATION TECHNOLOGY SPECIALIST I $6,139.00 - $8,228.00 A
$6,751.00 - $9,048.00 B
$7,413.00 - $9,932.00 C

# of Positions:
1

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Work Shift:
8:00 AM - 5:00 PM

Work Week:
Monday - Friday

Department Information
Vision

We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.

Mission

To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.

The California Department of Corrections and Rehabilitation (CDCR) and California Correctional Health Care Services (CCHCS) are committed to building and fostering a diverse workplace. We believe cultural diversity, backgrounds, experiences, perspectives, and unique identities should be honored, valued, and supported. We believe all staff should be empowered. CDCR/CCHCS are proud to foster inclusion and representation at all levels of both Departments.

Please visit our website to learn more about Enterprise Information Services .

Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation's largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of offenders, by providing effective parole supervision, and implementing rehabilitative strategies to successfully reintegrate offenders into our communities.

Special Requirements
Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined a candidate does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.

Candidates new to CDCR are required to submit to a background investigation process utilizing Live Scan fingerprinting, and Tuberculosis testing prior to appointment followed by departmental annual Tuberculosis testing/evaluation thereafter.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/15/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Corrections & Rehabilitation
Attn: CDCR Hiring Support
P.O. Box 942883

Sacramento , CA 94283-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Corrections & Rehabilitation
CDCR Hiring Support
1515 S Street, Application Drop Box or Suite101N
(Drop off not available on weekends and holidays)
Sacramento , CA 95811

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is required and must be included.
Statement of Qualifications -
A Statement of Qualifications is REQUIRED and must be submitted with your Employment Application (STD. 678). Applications received without an appropriate Statement of Qualifications based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the "Statement of Qualifications" section below for specific requirements.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Knowledge of scripting and programming languages commonly used in ServiceNow development, such as JavaScript, HTML, REST APIs.
Proficient in configuring, customizing, and administering the ServiceNow Platform.
Strong analytical and problem-solving skills to troubleshoot and resolve ServiceNow related issues.
Project management skills to lead and manage ServiceNow related projects efficiently.
Understanding of data import/export techniques and database management within ServiceNow.
Willingness to create and promote an equitable and inclusive workplace where diversity is celebrated and valued

Benefits
Information on benefits afforded by membership in the California Public California Public Employees' Retirement System can be found on the California Department of Human Resources (CalHR) Salary and Benefits website at https://www.calhr.ca.gov/employees/Pages/salary-and-benefits.aspx

Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx

Additional benefit information can be found on the CalHR California State Civil Service Employee Benefits Summary website at https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx

This webpage is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment.

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
EIS Personnel Liaisons
(916) 358-2000
[email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
CDCR EEO OFFICE
(916) 255-1301
[email protected]
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualification (SOQ) and Resume *REQUIRED*

In order to be considered for this position, you must submit a Statement of Qualifications (SOQ) and resume in addition to the standard state application. If you do not submit these items, your application WILL NOT be considered.

A notation or reference to other materials such as resume, or application cannot be a substitute for the SOQ. If you do not have the specific experience requested, include examples of similar work experience that would demonstrate your ability or knowledge to perform the specific functions outlined in the questions. The SOQ also serves as documentation of each candidate's ability to present information clearly and concisely in writing. Your responses to the questions below must be submitted on a separate document and must be no longer than two pages in length for all questions, utilizing Arial 12-point font, with 1 inch margins. Each page must include your name and page number in the upper right hand corner of the page.

1. Describe your experience supporting an ITSM system such as BMC Helix and/or ServiceNow and why it makes you the best candidate for this position.
2. Give an example of your experience in Leading IT project milestones.

The following link can be used to guide you to complete the Resume if you require assistance:

How to Write a Resume

EXAMINATION INFORMATION

To obtain list eligibility for the Information Technology Specialist I, before applying for the position(s), you must first take and pass the https://www.calcareers.ca.gov/CalHrPublic/Exams/Bulletin.aspx?examCD=2PBBR examination.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.