Information Technology Specialist I (N390)

Salary Range: $56.42-$81.40 per hour

SUMMARY

The Los Angeles County Department of Homeless Services and Housing (HSH) consolidates our countywide response to homelessness. The driving force behind HSH is increasing accountability and transparency, improving care for people experiencing or at risk of homelessness, and streamlining collaboration with partners including services providers, the County’s 88 cities, and unincorporated areas to deliver high-quality, life-saving care.  Staff schedules are based on business need and may include the option of a hybrid work schedule where employees work remotely and from the office.

Positions allocable to this class act as a consultant to departmental management, or act as an information technology project manager or act as a specialist in a particular area of applications development, database administration, operating systems, information system analysis, or network systems.  Incumbents possess extensive knowledge in a specialized field of information technology (IT) and apply advanced methodologies, principles, and concepts to coordinate major projects, analyze new or existing system issues, evaluate and recommend new products and technologies, and identify and resolve complex problems. Incumbents also utilize excellent written and oral communication skills to coordinate projects and activities among agency staff, outside vendors/contractors, and County managers. Acts as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization.

ESSENTIAL FUNCTIONS

Provides systems development or software consulting to departmental project teams and user management in a highly specialized field of information systems design and development.

Develops and documents enterprise system architecture for the department. Reviews systems proposals for conformance to standards and integration with the documented enterprise systems architecture.

Reviews proposed systems designs to ensure that design criteria are compatible with long-range development plans and methodology and provide the flexibility required by foreseeable future changes in systems requirements.

Analyzes system performance data and projects computer workloads for purposes of capacity planning and management.

Develops requirements and specifications for specialized and complex programs and systems.

Performs feasibility studies to determine whether to re-engineer existing applications, develop new applications, or to purchase commercial software applications.

Reviews the work of consultants and vendors to ensure that contract work meets departmental technical requirements and is compatible with enterprise architecture.

Develops strategic and long-range information systems plans.

May supervise or lead other information technology staff as required.

JOB QUALIFICATIONS

Two years of experience, within the last three years, at the level of Principal Application Developer, Principal Information Systems Analyst, or Principal Operating Systems Analyst, Principal Network Systems Administrator or Database Administrator. 

Project Management:
One year of the required experience must have been acquired as a project manager responsible for the acquisition or development and/or implementation of large business computer systems. Such experience must include management of application specification and design, data base design, and applications programming or management of application specification, system selection and acquisition, systems implementation, systems and acceptance testing, user training, customer relations, future phase planning, project administration, review and evaluation of work products and resolution of technical data processing problems arising in connection with such project management.

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.


• Successful clearance of the Live Scan process with the County of Los Angeles.

Other Skills, Knowledge, and Abilities

• Experience leading end-to-end implementation of technology solutions, including systems built on relational databases such as Salesforce, Microsoft Dynamics, or similar platforms


• Knowledge of data structures and relational database concepts, such as one-to-many or junction object relationships.


• Experience with vendor management, including coordinating deliverables, reviewing work products, and ensuring alignment with business and technical requirements


• Experience working with diverse cross-functional stakeholders, including program staff, executive leadership, external partners, and vendors


• Proficiency in project and work management tools such as Asana, Jira, Microsoft Planner, or similar platforms


• Ability to manage multiple concurrent projects while maintaining timelines, priorities, and stakeholder alignment

PHYSICAL DEMANDS 

Stand: Frequently

Walk: Frequently

Sit: Frequently

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Occasionally

Lift / Carry: Occasionally - Up to 15lbs

Push/Pull: Occasionally - Up to 15lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.