Information Technology Support and Operations Specialist

Consumers National Bank is seeking an Information Technology Support & Operations Specialist to join our IT team. This position provides day-to-day technology support to employees, troubleshoots hardware, software, application, and connectivity issues, and assists with the security, maintenance, and reliable operation of the Bank's technology environment.

The ideal candidate is a hands-on problem solver who enjoys helping others, can manage multiple priorities, and understands the importance of security, confidentiality, and dependable technology in a banking environment 

• Provide technical support for computers, mobile devices, printers, Microsoft 365, business applications, phones, and other technology.
• Troubleshoot and resolve hardware, software, system access, application, and network connectivity issues, escalating complex problems when necessary.
• Install, configure, maintain, and upgrade computers, peripherals, software, mobile devices, and related technology.
• Prepare and deploy technology for new employees, transfers, and equipment replacements.
• Assist with technology installations, network improvements, hardware replacements, and other IT projects.
• Monitor systems and security tools for potential threats, vulnerabilities, or unusual activity and assist with cybersecurity incident response and remediation.
• Assist with endpoint protection, email security, vulnerability management, and other security technologies.
• Maintain accurate technology inventories, technical documentation, procedures, and user instructions.
• Work collaboratively with employees, IT team members, and vendors to resolve issues and support the Bank's technology needs.

QUALIFICATIONS

• Associate or bachelor's degree in Information Technology, Computer Science, Cybersecurity, Management Information Systems, or a related field preferred.
• 1 to 3 years of related IT support, help desk, systems, networking, or cybersecurity experience preferred.
• Working knowledge of Microsoft Windows, Microsoft 365, computers, mobile devices, printers, and common business applications.
• Familiarity with TCP/IP, DNS, VPN, Wi-Fi, network connectivity, access management, endpoint protection, and security concepts.
• Strong troubleshooting and problem-solving skills with the ability to explain technical issues in an easy-to-understand way.
• Strong customer service, communication, organization, and follow-through.
• Ability to work independently and collaboratively as part of an IT team.
• Financial institution or other regulated-industry experience is a plus.