Information Technology Support Specialist

Company : Cornerstone Detention Products

Job Description - Information Technology Support Specialist

We are seeking an experienced and skilled Information Technology Support Specialist to join our team. In this role, you will be responsible for assisting with day-to-day operations and providing efficient technical support services under the guidance of the Information Technology Manager.
Responsibilities:

Provide support and assistance to computer system users, addressing their technical needs

Track all instances of support using IT ticketing and tracking software

Collaborate with the IT Manager to identify security threats, violations, and potential updates or changes in processes

Oversee the organization's data and internal information, including maintaining, backing up, and securing databases

Determine when to update virus protection systems, and facilitate or perform needed updates

Requirements:

Associate's degree with related coursework preferred; high school diploma or equivalent required

Valid driver's license

Minimum of 5 years of experience in Information Technology, with industry certifications

Excellent verbal and written communication skills

Proficient in the latest IT systems and management technologies

Ability to multitask, problem-solve, and organize tasks effectively

Strong interpersonal skills and a thorough understanding of IT and its practical applications

Physical ability to sit for extended periods, lift up to 15 lbs, and travel as needed

Mental ability to communicate effectively in English, both verbally and in writing

Availability to work extended hours or longer workweeks as needed

Preferred Qualifications:

Bachelor's degree in Computer Science

10 years of experience in Information Technology, with industry certifications

Benefits:

Competitive salary

Comprehensive benefits package

Opportunities for professional growth and development

Dynamic and supportive work environment

If you're a skilled IT professional looking to grow your career in a collaborative and innovative environment, we'd love to hear from you.

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Information Technology Support Specialist

Job Description - Information Technology Support Specialist

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