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Information Technology Support Specialist

icon building Company : Cornerstone Detention Products
icon briefcase Job Type : Full Time
icon geo-alt Montgomery Alabama United States

Number of Applicants

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Job Description - Information Technology Support Specialist

We are seeking an experienced and skilled Information Technology Support Specialist to join our team. In this role, you will be responsible for assisting with day-to-day operations and providing efficient technical support services under the guidance of the Information Technology Manager.
Responsibilities:



  • Provide support and assistance to computer system users, addressing their technical needs




  • Track all instances of support using IT ticketing and tracking software




  • Collaborate with the IT Manager to identify security threats, violations, and potential updates or changes in processes




  • Oversee the organization's data and internal information, including maintaining, backing up, and securing databases




  • Determine when to update virus protection systems, and facilitate or perform needed updates



Requirements:



  • Associate's degree with related coursework preferred; high school diploma or equivalent required




  • Valid driver's license




  • Minimum of 5 years of experience in Information Technology, with industry certifications




  • Excellent verbal and written communication skills




  • Proficient in the latest IT systems and management technologies




  • Ability to multitask, problem-solve, and organize tasks effectively




  • Strong interpersonal skills and a thorough understanding of IT and its practical applications




  • Physical ability to sit for extended periods, lift up to 15 lbs, and travel as needed




  • Mental ability to communicate effectively in English, both verbally and in writing




  • Availability to work extended hours or longer workweeks as needed



Preferred Qualifications:



  • Bachelor's degree in Computer Science




  • 10 years of experience in Information Technology, with industry certifications



Benefits:



  • Competitive salary




  • Comprehensive benefits package




  • Opportunities for professional growth and development




  • Dynamic and supportive work environment



If you're a skilled IT professional looking to grow your career in a collaborative and innovative environment, we'd love to hear from you.
Original job Information Technology Support Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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