Information Technology Support Specialist

Salary :

$17 - 20 hourly

Company : Green Echo

Job Type : Full Time

Waco, Tx 76708

Job Description - Information Technology Support Specialist

Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.

Responsibilities:

Responding to incoming calls and emails from distributors in a timely and professional manner

Troubleshooting technical issues and providing technical support to distributors

Escalating complex issues to senior team members when necessary

Utilizing Freshservice to track, document, and resolve issues

Maintaining accurate records of customer interactions and transactions

Identifying and escalating trends and patterns in customer issues to improve processes

Providing exceptional customer service and ensuring customer satisfaction

Participating in team meetings and trainings to enhance technical knowledge and skills

Requirements:

Bachelor's degree in a related field or an Associate's degree with relevant work experience

Exceptional customer service and communication skills

Ability to troubleshoot technical issues and provide technical support

Familiarity with ticketing systems and chat queues

Ability to learn and adapt to new technologies and software quickly

Certifications such as A+, Network+, and Security+ are helpful but not required

Ability to complete 6 weeks of training

Ability to work independently and as part of a team

Ability to multitask and prioritize in a fast-paced environment

Compensation: $17.00 - $20.00 per hour

We are sharp-minded, creative thought-leaders with a passion for simple excellence. We will engage your company’s intellectual capital in the pursuit of elegant, yet powerful solutions that harness chaos and increase throughput while raising the quality and frequency of customer interactions. We are a catalyst for digital innovation.

We are a cloud technology focused firm specializing in the design and implementation of:

01 The Customer Experience

We believe technology should follow, not force the customer experience. The competition must find your customer’s experience impossible to ignore and your customers must feel that they cannot do without it.

02 Strategy

We build strategy from business intelligence gathered through exhaustive quantitative and qualitative business analytics, vetted and understood with company business leaders; aligned with corporate key performance metrics.

03 Process

We believe in process that imbeds a winning strategy into the corporate DNA with tactical elegance.

04 Tools

We use tools that enable excellence through simplicity, provide headroom for creativity and enhance the customer experience; leveraging enabling technologies including cloud, mobile and business social technologies.

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Information Technology Support Specialist

Job Description - Information Technology Support Specialist

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