Information Technology Technician

Job Description

Endurance IT Services is seeking Information Technology Technicians to support technology operations for a large, mission‑critical environment. This role is hands‑on and focused on maintaining, troubleshooting, and supporting IT infrastructure, networks, and end‑user technology in a 24/7 operational setting.

What you'll do:

• Install, configure, administer, monitor, troubleshoot, and maintain network, wireless, handheld, and video camera equipment
  
• Provide technical support to employees and internal customers, resolving basic to complex technology issues
  
• Ensure reliable day‑to‑day operation of applications, systems, and IT equipment
  
• Support corporate meetings and media events with on‑site technology assistance
  
• Deploy, maintain, and support computers, printers, and other IT hardware
  
• Install, maintain, and repair network equipment, fiber and communication lines, video cameras, wireless access points, security systems, operational kiosks, and OCR portal equipment
  
• Analyze technical issues using observation, testing, and product knowledge; recommend repair or replacement of faulty equipment
  
• Maintain internal network cabling including fiber, CAT 5/6, and patch cables with a strong focus on quality and safety
  
• Complete service reports, repair logs, and required documentation accurately and on time
  
• Coordinate and prioritize daily tasks to meet shifting business needs while maintaining productivity and quality standards
  
• Follow established procedures and stay current on relevant IT technologies
  
• Perform other duties as assigned
  

This role supports a 24‑hour, 7‑day‑a‑week operation. Schedule and work location may vary based on operational needs.

What We’re Looking For:

• High School Diploma or GED required
  
• Valid driver’s license required
  
• Transportation Worker Identification Credential (TWIC) required
  
• 3+ years of related IT, networking, or help desk experience
  
• Strong verbal and written communication skills across all levels of an organization
  
• Excellent time management and organizational skills with the ability to multitask
  
• Strong analytical and problem‑solving abilities with attention to detail
  
• Proficiency in Microsoft Office applications
  
• Ability to operate company vehicles confidently and safely