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Greetings from Noralogic!!
Hope you are safe and Healthy.
Please find below job description & let me know if it matches with your job profile. Please share your updated resume copy along with your contact information at [email protected] or 307-316-6670.
Job Title : Infrastructure Solution Architect Local To Chesterfield VA
Job Location: 6730 Public Safety Way IST Chesterfield VA (Onsite Role).
Contract.
Senior Telecommunications Technician ONSITE
*Please only submit candidates who already live in the local area due to onsite requirement
*Please only submit candidates who can interview onsite, if requested
*Please only submit candidates who are able to work onsite daily
*Candidates must have reliable transportation as they will need to travel between different sites. Mileage would be reimbursed
*Candidates must be available for ON CALL rotation
Role will work out of the IST office and as well as remotely via Microsoft Teams. Maintain a high level of support and customer services to end users and projects. Maintain IST Help Desk, Voice Services request (SLA) service level agreements. Exhibits polite and professional communication via phone, e-mail, and mail. Performs basic operation, monitoring, troubleshooting, moves adds and changes. Identifies and resolves complex and basic communications problems. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for voice client application problems. Installs, test and upgrade new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Multi-tasking and ability to prioritize as needed with shifting responsibilities. Maintains the necessary security controls over software and PII. Participate in Team Meetings and other Voice Service support meetings as required. Prepare update status reports, and evaluations on end of task results or project findings. Conducts on-site surveys for wireline and wireless support activity or new construction. Administration, maintenance, and installation of Avaya products. Diagnosis, repair analog, digital, VOIP and SIP technologies. Communicates with end users to determine requested support.
Skill Matrix
Mandatory Skill
Required
NO. OF YRS EXP
LAST USED
Critical thinking, analytical, absolute problem solving
Required
Excellent written and verbal communication skills
Required
Avaya Aura Core Solution components in VM environment
Required
Administering System Manager, Communication Manager, Session Manager
Required
Communication Manager Feature Description and Implementation.
Required
Application Enablement Services, WebLM, Certificate management
Required
Communication Manager, Branch Gateways and Servers Maintenance Alarms
Required
Branch Gateways and Servers Maintenance Procedures
Required
Avaya Site Administration, IP Office Manager
Required
Administering Call Management System (CMS) Agents & (CMS) Supervisor
Required
Linux CMS Software Installation, Maintenance, and Troubleshooting
Required
Regards,
Amit kumar.
Technical Recruiter Noralogic Inc.
109 E 17th St, Cheyenne WY 82001
+1.307-316-6670 ([email protected]) |www.noralogic.com
https://www.linkedin.com/in/amit-kumar-56a06a172/
USA: WY, MD, NJwww.noralogic.com
Mexico: Guadalajara, Monterrey
India: Noida UP
**WBE and MBE company**
** ISO 9001:2015**
**WY Top 50 Minority owned growing company**
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