Location:

Pay Range:

RESPONSIBILITIES

•  Schedule all appointments according to physician orders, outside testing, and referrals.
• Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and procedures.

Key Performance Areas:

• Schedule follow-up appointments for the clinic as directed by Physician orders in OncoEMR.
• Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians.
• Thoroughly explain outpatient appointment, location, time, dates and preparation requirements to patients/family member.
• Notify Financial Counselor of patients scheduled to request referral authorizations.
• Comply with all Federal and State laws and regulations pertaining to patient care, patients’ rights, safety, billing, and collections.
• Assist in training other AON employees.
• Adhere to all company and departmental policies and procedures.
• Keep work area and records in a neat and orderly manner.
• Maintain all company equipment in a safe and working order.
• Maintain and ensure the confidentiality of all patient and employee information at all times.
• Will be expected to work at any AON location to help meet AON business needs.
• Performs other duties and projects as assigned

QUALIFICATIONS

Education

• High school education required.

Previous Experience

• Experience in the healthcare field, preferably in a clinical setting; procedure entry with experience in insurance requirements, medical terminology and ICD9 and CPT coding; excellent communication skills, attention to detail and the ability to work independently.

Core Capabilities

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.

• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.

• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.

• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician, and community relations.

• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.  

• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

• Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

Travel: Less than 25%

Standard Core Workdays/Hours: Monday to Friday 8:00 AM – 5:00 PM.  Occasional overtime may be required, and weekend shifts based on location hours and operational needs.

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