In-House Administrator

Description

NCS Credit is the leader in providing credit professionals, throughout the U.S. and Canada, with proactive solutions to secure receivables, minimize credit risk and improve profitability. NCS provides superior service and customized solutions to meet the needs of our clients.

We strive to provide an engaging and collaborative work environment focused on growth for our employees and our business. We are an NINE year Top Workplace award winner! Watch our "Join the Team" video https://youtu.be/HqKnRsk5mzQ and be part of the #1 Notice/Lien Service in the country!

Job Summary: The In-House Administrator is responsible for reviewing collection files and communicating with clients regarding commercial collection matters. 

Essential Responsibilities: 

• Review suit changes, settlement offers, and disputes on commercial collection matters with clients 
• Review client documentation including invoices, statements of account, contracts, proofs of delivery, and other related business documents 
• Regularly run follow-up reports and address cases requiring attention in a timely manner 
• Answer client inquiries on specific files   
• Scan and copy documents for filing 
• Notify clients and internal staff of impending deadlines including suit deadlines or statutes of limitations 
• Provide feedback and direction to collectors that communicate with debtors 
• Other duties as assigned 

Requirements

Competencies 

• Ability to communicate effectively, both in writing and verbally 
• Strong organizational skills  
• Attention to detail, problem solving & critical thinking skills  
• Ability to manage time well 
• Ability to adapt to changing priorities & multi-task in a fast-paced environment 
• Professional demeanor 
• Supportive, team player 

Education, experience, certifications 

• Associates degree in related field or equivalent combination of education and experience 
• 1-year administrative experience in a legal or financial services setting 

Physical and mental demands 

• Ability to communicate effectively in person, via phone and email 
• Manual dexterity 
• Near visual acuity  
• Prolonged sitting while viewing a computer monitor 
• Frequent typing and use of keyboard/mouse