In-Market Delivery Lead

. The In-Market Delivery Lead's key responsibility is to drive delivery and prioritization of work in the local market, required to support the successful delivery of MPA funded projects & deliverables, i.e. service configuration, network integration, application integration, integration testing, functional and non-functional market testing and acceptance, production release of new features, services and systems. . The In-Market Delivery Lead will support the ARTs and Project teams to co-ordinate the demands and dependencies required from the local markets, across the local market value-chain and different local functional departments, to ensure timely delivery. . The In-Market delivery Lead will maintain a local market Jira board , align planning, prioritization and execution, following the MPA SAFE AGILE operating model, participating in PI planning and regular stand-up events, managing tickets assigned to local markets, assigning ownership and driving execution and delivery. . The In-Market Delivery Lead will ensure approval is obtained from local stakeholders, for critical decisions, changes in scope and approvals for go-live (Go/No-Go), as well as any exception approvals. . The In-Market Delivery Lead will support the on-site management and co-ordination for Key projects, i.e. system upgrades, hardware deployments, new platforms, including cloud hosted and local market hosted solutions. . The In-Market Delivery Lead will support observation and post-go-live activities, to ensure actions are closed out and committed scope items are closed. . The In-Market Delivery lead will be responsible for setup and coordinating of monthly market service delivery Steerco's, setting agenda's and preparing and circulating steerco decks, tracking critical actions, risks and escalations. . The In-Market Delivery lead's performance will be measured using several metrics, meeting key project delivery milestones, local market NPS, operational SLAs (availability, P1 and P2 incidents), Agile performance metrics (PI Planning Confidence, Predictability, Yield, etc) Key accountabilities and decision ownership 1. Impact on the business Weekly clarification for local resources of actions and dependencies for new service launches (functional, non-functional and operational). Tracking the Jira board. Weekly prioritization with MPA Delivery Teams, to track and manage local market dependencies and delivery activities. Weekly co-ordination of local market activities to support ART execution, i.e. User Acceptance Testing, Functional Clarifications, Technical Documentation Required. Support Operations Change Management with Release Planning and co-ordination - to facilitate delivery to production. Timely engagement of relevant local regulatory, compliance and security and business stakeholders. Reduced transfer delay and friction in the service delivery approach. Local market acceptance of deliverables meet functional, non-functional, security, operational and regulatory standards. Delivery and alignment of plans, work package effort estimates, resources and skills required from local markets are effectively articulated and managed.. Market representation, support and guidance within MPA's Agile processes, operational support processes and change requests. Weekly escalation of Market based risks to MPA Portfolio for Program wide impact reduction. 2. Customers, supplier and third parties Strengthened Market communication plan (feedback loop, scheduled communications/reporting, issue escalation) with local Engineering, Commercial and Ops teams to identify local Market changes and enable Market support for Core Delivery Programs Inform MPA stakeholders of changes in local market dynamics, business strategy, competitive market. 3. Co-ordinate and regular MPA and Market governance meetings. Drive a ‘service mentality' and ‘collaboration approach' in relationships between MPA and markets. 4. Innovation and change Manage and track local market change requests, to ensure effective ownership and delivery within MPA. Identification and drive of local process, product or service improvements to maximize delivery capability. Identify synergies to reduce fragmentation and friction between MPA funded and local Market teams. Influence existing market standards, processes and procedures and facilitate the generation of ideas from the team members. 5. Communication Agree, develop and manage communications plan for key MPA and Market stakeholders to mitigate upstream risks and delays due to poor dependency management and resource availability. Escalation of issues and Risks to the delivery squads, scrum masters and MPA Program Managers to support the resolution of issues in a timely manner. Strong Demonstrable competence in Project management (Waterfall and Agile), stakeholder and vendor management. Subject matter knowledge of mobile payments Applications and HW covering deployment, configuration, test and release. Provision of broad technical and business knowledge and understanding of mobile telecommunications, mobile payments or other similar financial systems. Remote working experience Use of excellent communication and decision-making skills with sufficient understanding and ability to balance multiple conflicting interests. Ability to prepare and present materials (reports and presentations) to Market Exec level. Key Performance Indicators Milestones reached as per plan for Key Projects Operational excellence, End-to-end Service Availability for local market. Agile metrics, i.e. Yield, PI planning confidence, predictability Customer satisfaction, NPS Living the MPA values Essential Project Management Experience including international suppliers or markets - minimum 3 years Project Management Qualification - PRINCE 2, APMP or equivalent Experience working and managing teams remotely (3 years) Desirable Mobile Payment / Fintech Project Experience or Financial Services Experience (2 years) AML Qualification - ICA Certificate in Anti Money Laundering Awareness AGILE - experience Scrum Master or equivalent capacity AGILE - experience in the use of AGILE tools, i.e JIRA Communication and relationship management experience to executive level (3 years) Excellent problem analysis and resolution skills to support work in reactive and proactive environments