Innovation Center Coordinator / Digital Health and Innovation

At Children’s, the region’s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve.

Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview
The Innovation Center Coordinator is responsible for the day-to-day operations, technical support and administrative coordination of the Innovation Center, innovation program and 3D lab. The role serves as the primary operational resource for maintaining innovation technologies, devices, equipment and immersive technologies. The coordinator ensures equipment readiness, provides user support and training, manages inventory and technology assets and coordinates Innovation Center activities. This position works closely with the Digital Health and Innovation team members, clinical departments, IT teams and operational stakeholders to ensure reliable and effective utilization of Innovation Center resources.

Essential Functions

• Innovation Center and Program Technical Support
  •Serves as the primary operational resource for the day-to-day management of innovation center, innovation program activities/resources including, the Mammel Innovation center virtual reality technologies and the 3D Lab. guiding the overall flow of the center.
  •Collaborates with the innovation team to coordinate cross-organizational resources in support of events, training, hack-a-thons, tours, and presentations in the Mammel Innovation Center, and helps foster a collaborative work environment.
  -Performs equipment setup, configuration, testing, deployment, updates and provides first-line technical support, troubleshooting, maintenance, and user assistance for the Innovation Center technologies and equipment.
  -Maintains inventory records, equipment utilization reports and lifecycle management documentation.
  -Develops and maintains user guides, standard operating procedures and technical documentation.
  -Assists with purchasing requests and supply management related to innovation center operations.
  -Supports the collection and reporting of Innovation Center utilization and operational metrics.
  -Ensures compliance with organizational safety, security and equipment-use standards.
  -Assists clinicians, project teams and staff utilizing Innovation Center technologies, resources and best practices.
  •Works with the innovation team to maintain vendor relationships including the equipment and facilities, to support the innovation center initiatives.
  •Assists with effective communication and continuous information sharing of innovation achievements and stories.
  •Monitors and evaluates the impact of the center's activities to drive continuous improvement.
  •Assists with the design and administration surveys and other assessment tools to capture and analyze data for program improvement future planning, decision-making, and reporting. Maintains operational readiness for all innovation center devices including:
  • Virtual reality hardware
  • 3D printers and related equipment
  • Computers, laptops and mobile devices
  • Audiovisual and presentation technologies
  • Prototyping equipment
  • Emerging technology platforms and peripherals
• Innovation Program Support
  •Supports innovation projects, pilots and educational activities by coordinating logistics, technical resources and operational support.
  •Helps coordinate and facilitate the transfer of innovative ideas, technologies, and intellectual property from emerging pilots to practical applications.
  •Assists the innovation team with innovation workshops, training programs, demonstrations and learning activities.
  •Uses innovation methodologies, tools, and processes to facilitate and educate the Children’s team members on innovation practices.
  -Assists with communication and information sharing regarding Innovation Center programs, technology resources, and innovation successes.
  • Participates in continuous improvement activities to enhance the Innovation Center services and user experience.
    •Collaborates with the innovation team in supporting special projects and program initiatives.

Education Qualifications

• Bachelor's Degree  In related or applicable fiels Required or
• Master's Degree Preferred

Experience Qualifications

• 3 years Minimum of 3 years of related professional experience Experience coordinating projects, events or operational activities across multiple stakeholders Required and
• 1-3 years 1-3 years of experience in in healthcare, innovation programs, or relevant industries, including but not limited to immersive technologies, software applications and technology platforms. Required and
• 1-3 years Experience in building collaborations and networks with Children’s team members, innovation-focused healthcare institutions and industry experts with providing operational and technical support, or innovation technology-focused environments. Required

Skills and Abilities

•  Excellent organizational skills, with the ability to prioritize and manage multiple initiatives simultaneously. (High proficiency)
• Strong interpersonal skills and meeting facilitation abilities. 
•  Ability to think outside of the box, identify problems, and propose creative solutions. Strong customer service orientation with the ability to support users of varying technical skills levels. Knowledge of asset management and technology lifecycle management practices. Ability to learn and support emerging technologies, including virtual reality, augmented reality, ED printing. Ability to document procedures, create training materials and deliver end-user education. Ability to independently identify, diagnose and resolve operational and technical issues. (High proficiency)
•  Ability to communicate effectively verbally when assisting stakeholders and in writing when extending notifications.
•  Ability to accept feedback from stakeholders and respond calmly, professionally, and courteously.
•  Strong knowledge and understanding of pediatric healthcare, including the latest research, medical technologies, and trends in pediatric healthcare.

Licenses and Certifications

•  A valid driver's license and an acceptable motor vehicle record/driving record is required. Upon Hire Required

Children’s is the very best for kids and the very best for your career! At Children’s, we put YOU first so together, we can improve the life of every child!