Innovation Coordinator

MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.

Project Coordination & Execution: 

Assist the Innovation Manager in coordinating and refining innovation initiatives by supporting the planning, execution, and monitoring of projects across departments.

• Develop and maintain project timelines, deliverables, and key milestones to ensure successful execution.


• Conduct research on industry trends, emerging technologies, and best practices to identify opportunities for efficiency improvements.


• Support the development of internal processes, integrating Agile and Design Thinking methodologies to drive structured problem-solving and innovation adoption.


• Track key performance indicators (KPIs) and benchmarks to measure the effectiveness and impact of innovation projects.


• Identify potential roadblocks and propose solutions to maintain project momentum.

Administrative & Logistical Support: 

Provide organizational and administrative support to ensure smooth execution of innovation initiatives.

• Coordinate logistics and scheduling for Innovation Lab meetings, workshops, and other innovation-related initiatives, including material preparation, resource coordination, and participant management.


• Prepare reports, presentations, and visual data insights to communicate project progress, insights, and outcomes to leadership.

Process Improvement & Service Design: 

Assist in improving customer experience through structured process enhancements.

• Support the evaluation of internal processes to identify inefficiencies and recommend improvements for both existing and new workflows.

Cross-Departmental Collaboration: 

Serve as a liaison between teams to facilitate communication, alignment, and engagement on innovation initiatives.

• Manage participant engagement and cross-functional involvement, ensuring diverse perspectives contribute to innovation efforts.


• Support brainstorming sessions by documenting key takeaways and gathering stakeholder feedback to inform service improvements.

Other Skills and Abilities                                                     

• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.


• Excellent communication and interpersonal skills to engage with stakeholders at all levels.


• Proficiency in project management tools and methodologies (e.g., Agile, Lean, Six Sigma).


• Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously.


• Strong problem-solving and troubleshooting skills, with the ability to work effectively and harmoniously with diverse groups of people in high pressure situations.


• Strong research and analytical skills.


• Perform under minimal supervision and work extended/irregular hours as necessary including nights, weekends and holidays.


• Excellent proof-reading, written, verbal, and interpersonal skills, ensuring clear and effective communication across all levels of the organization.


• Comfortable with ambiguity and change.