Innovation Specialist

Under the supervision of the IT Director, the Innovation Specialist plays a pivotal role in driving innovation and efficiency in our operational processes. This position combines business operations expertise with technology implementation and training responsibilities to ensure services and staff remain at the forefront of innovation and quality. The Innovation Specialist will work closely across all departments to optimize our use of technology, facilitate staff training, visualize reporting metrics, ensure data accuracy, and collaborate on outreach strategies. 

Work Schedule:

Monday - Friday; 8:00 am - 5:00 pm; 1-hour unpaid lunch

Job Functions:

A summary of the key duties and responsibilities include, but are not limited to, the following:  

1. Implement and manage Information Technology Systems: 

• Serve as official SME for EHR, CRM, and ERP systems. 

• Identify and assess new technologies and solutions to enhance the delivery of programs and services and to increase operational efficiency. 

• Lead a cross-functional team to implement and integrate information technologies. 

• Design data processes and workflows that utilize the organization’s IT resources. 

• Build high quality user experience framework for employees and end users. 

• Make final determinations on data processes and workflows. 

• Facilitate innovation and technology-driven projects for leadership. 

• Report outcomes to IT Director, CFO, Compliance Officer, Health Director, and Tribal Administrator. 

2. Staff Training Programs: 

• Develop and oversee training programs for staff to ensure they are proficient in utilizing the Tribe’s business operations technologies. 

• Monitor and evaluate the effectiveness of training programs and make necessary adjustments. 

3. Data and Metrics: 

• Design high quality visual reports with Finance Team and Leadership Team. 

• Assist organization in establishing performance metrics. 

• Establish official data sources and templates for report publications.

4. Communications 

• Participate in community outreach and events. 

• Collaborate with Marketing and Communications Manager on special projects. 

• Assist in developing strategies for promoting operational innovations. 

• Coordinate IT projects as required. 

5. Other duties as assigned to support the efficient operations of the Tribe. 

Necessary Knowledge, Skills, & Abilities: 

• Exceptional flexibility and positive people skills. 

• Maintain a positive attitude. 

• Comfortable working under tight deadlines. 

• Willingness to jump in and make any project a success. 

• Willingness to learn new tools and technologies. 

• Proficiency with Microsoft Office, Google Suite, or similar technology. 

• Ability to troubleshoot computer hardware and software problems. 

• Strong project management skills with the ability to manage multiple initiatives. 

• Excellent communication and presentation skills. 

• Proficiency data analysis and reporting tools. 

• Ability to work effectively in a collaborative, cross-functional team environment. 

• Strong problem-solving skills and the ability to adapt to healthcare technology trends. 

• Ability to establish and maintain effective working relationships with all levels of the organization and community. 

• Ability to manage and perform with a high degree of autonomy, organization, and adaptability. 

• Must be able to demonstrate respect for and awareness of Native American customs, traditions, and socioeconomic needs. 

• Must have excellent oral and written communication skills, including public speaking with large and small groups of different managerial, socioeconomic, cultural, ethnic, and educational backgrounds. 

• Must be willing to travel as needed. 

General Requirements: 

• Must be insurable through the Tribe’s vehicle insurance required. 

• Must pass a criminal and fingerprint background check according to P.L. 101-630 standards required.  

• Must be able to pass an alcohol/drug screening required. 

Education & Experience: 

• Bachelor’s degree in a related field from a credited college/university required. 

• Six (6) years’ experience working in a business, health, or IT-related field. A combination of certification, education, or experience may also be considered required. 

• Preference given to experience in cybersecurity, governance, communications, project management, or working in a health clinic or community health center,  

License & Certifications: 

• Must possess, maintain, and provide proof of a valid Driver License required. 

• Must possess or be willing to obtain at least one (1) of the following industry certifications within first year of employment: ASEC, PMP, Lean Six Sigma Black Belt, or RHIA and maintain thereafter required. 

• Group Health Care Plan (Health, Dental, Vision, Life/AD&D and Long-Term Disability). Employer paid premiums for Employee, Spouse and Dependents
• Supplemental/Voluntary Benefits (Aflac, Life/AD&D and Short-Term Disability, Hospital Indemnity, Accident, Critical Illness)
• HSA Bank Account - Monthly employer contributions
• Retirement Plan (401k, Roth) - Dollar for dollar match up to 6%
• Paid Time Off
• Paid Holidays (Federal, State and Tribal) - Paid according to set work schedule only
• Paid Birthday Leave
• Paid Bereavement Leave
• Employee Assistance Program
• Education Assistance Program
• Wellness Program - Earn up to $1,000 into your HSA account per year