In-Park Revenue Supervisor_Park

The In-Park Revenue Supervisor at Morgan’s Wonderland & Morgan’s Inspiration Island is a key leadership role responsible for the direction and day-to-day activities of all Food & Beverage and Retail operations in the park. This role supports the entire park by providing superior admission, shopping and dining experiences that serve the needs of our guests. Fostering a high standard of service, safety, and product excellence, the role is highly influential in creating a positive and inclusive guest experience.  

About the Park

Morgan’s Wonderland is a place where the common element of play creates an atmosphere of inclusion for those with and without disabilities while encouraging everyone to gain a greater understanding of one another. Morgan’s Wonderland is just like any other theme park except for a culture and environment that assures 100 percent enjoyment by every person entering through our gates. Every day we work to provide an extraordinary environment where smiles and laughter lead to wonderful memories with family members, friends, and caregivers. 

Job Responsibilities

• Manage the successful day-to-day operations of all Food & Beverage (5) and Retail (3) operations. 
• Hire, train, and supervise a diverse team of Seasonal Time Team Members and Leadership. 
• Work closely with vendors and place product orders to ensure and maintain proper inventory levels and control cost of goods. 
• Manage facility integrity by promoting and training leadership and staff on all health and safety protocols. 
• Develop and maintain the highest levels of guest service. 
• Model and demonstrate service excellence with enthusiastic service and guide an empowered team to deliver prompt, courteous and informative guest interactions. 
• Consistently achieve excellent food appearance, portioning, temperature and flavor by implementing consistent recipes and procedures.  
• Establish, implement and maintain department labor, expense and food cost initiatives. Add value through consistency in efficient operations, eliminating rework, making sound cost decisions, guiding smarter work habits and challenging the status quo.  
• Provide insight and feedback on all promotional offerings to ensure a profitable business model and ensure overall growth of attendance and annual profitability. 
• Passionately lead and deliver revenue growth. Maximize revenues and minimize costs by focusing on incremental revenue growth, executing new business revenue directions, controlling costs, enhancing labor efficiency and reducing operating expenses.

What it Takes to Succeed

• Highschool Diploma or equivalent 
• Prior elevated management experience in a theme park, entertainment, or hospitality operation 
• Three years of direct leadership and supervisory experience 
• Excellent communication skills in written, verbal, and electronic formats 
• Experience with back-office point of sale applications, preferred but not required 
• Must be proficient in Microsoft applications including Word, Excel, Outlook, and PowerPoint 
• Ability to work independently as well as in a team environment. 
• Must be willing to work flexible hours, including evenings and weekends, in an outdoor environment during periods of high temperatures. 

Working Conditions:

The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.? 

• Frequent standing, walking, bending, and twisting upper body for long periods of time. 
• The work environment is an outdoor park environment with continuous outdoor activity and exposure to extreme weather conditions. 
• Must remain alert with no lapses of consciousness. 
• Continuous requirement for professional demeanor and appropriate park staff attire. 

Total Rewards Summary:

• Health and wellness benefits – health/dental/vision insurance, prescription drug discounts, employee assistance programs and wellness programs. Morgan’s pays 100% of employee only coverage for Medical Plan 1, Dental, Vision and Basic Life.
• Financial and retirement benefits - include 401(k) plans, profit-sharing plans and financial planning assistance, and matching contributions. 
• Time-off and leave benefits - 3 Weeks of PTO accrual and 40 hours can be rolled over to the next calendar year. 11 holidays per year with paid parental leave. 
• Discounts for employees - Complimentary Family & Friends Season Passes. Discounted single-day tickets after comp ticket bank exhausted, in-park food, beverage, and merchandise, and birthday, cabana, and facility rentals.
• Life Insurance & AD&D - $50K Basic Life/AD&D insurance policy at no cost to you.
• Disability Insurance - Short-term & Long-term disability coverage is available
• Onsite Communicare - Our Communicare partnership offers a $0 copay waiver, priority scheduling/appointments, prescription discounts and home/work delivery. $0 Copay for Telehealth Nurseline available (24/7).

Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.