Inside Parts Sales Manager (Counter Team) Truck & Bus Dealership Hyattsville, MD Leadership Role |

Inside Parts Sales Manager (Counter Team) – Truck & Bus Dealership – Hyattsville, MD

Leadership Role | Growth Opportunity | Full Benefits

Now Hiring: Inside Parts Sales Manager

We are seeking an experienced and driven Inside Parts Sales Manager to lead our Parts Counter Team at our Truck and Bus dealership in Hyattsville, MD.

This role is responsible for overseeing all inside parts sales counter operations, including front counter (retail/walk-in), back counter (service technicians), and internal sales support. The ideal candidate has strong heavy-duty truck or bus parts experience, proven leadership ability, and a track record of driving parts revenue and gross profit.

Key Responsibilities

• Lead and manage the inside parts sales counter team (front and back counter)


• Supervise daily counter operations to ensure efficiency and customer satisfaction


• Coach, train, and develop counter sales staff


• Drive retail, wholesale, and internal parts sales performance


• Monitor and improve gross profit margins and departmental KPIs


• Ensure timely parts support to the Service Department


• Resolve escalated customer or technician issues


• Oversee order accuracy, pricing integrity, and inventory coordination


• Collaborate with the Parts Manager on inventory strategy and department growth


• Maintain a professional, organized, and high-performing counter environment

Qualifications

• 3+ years of heavy-duty truck, bus, or commercial vehicle parts experience


• Prior counter sales leadership or supervisory experience preferred


• Strong knowledge of heavy-duty truck components and systems


• Experience with dealership management systems (DMS)


• Proven ability to drive sales and manage team performance


• Strong communication and leadership skills


• High School Diploma or GED required

What We Offer

• Competitive compensation (based on experience)


• Performance-based incentives (if applicable)


• 401(k) with company support


• Medical, dental, and vision insurance


• Life insurance


• Paid Time Off


• Paid holidays


• Advancement opportunities within a growing organization