Inside Sales

Job Brief:
Southwestern HR Consulting is partnering with SYNLawn in their search for an Inside Sales Representative. As an Inside Sales Representative, you will be responsible for providing customer support and asking qualifying questions to determine the right product for our customers who are inquiring about our artificial turf products.

Responsibilities:

• Respond to customer inquiries via phone, email, and online chat in a friendly and professional manner and provide comprehensive customer service

• Conduct research and use resources to provide accurate customer information

• Utilize up-to-date product knowledge to effectively answer customer questions

• Develop customer relationships and provide customer support

• Process orders, follow up on existing orders, and upsell services

• Follow company policies and procedures to ensure a high level of customer satisfaction

• Maintain accurate customer records and inventory records

• Assist in the warehouse when needed with collecting orders and/or accepting deliveries

• Escalate customer complaints or issues when necessary

Skills Required:

• Proven sales experience in a customer service or sales role

• Excellent communication and interpersonal skills

• Proven ability to handle and prioritize multiple tasks

• Strong problem-solving and analytical skills

• Ability to work independently and as part of a team

• Knowledge of artificial turf products is a plus

• Warehouse experience is a plus

• Forklift certification or experience is a plus