Inside Sales

Britely Dentures + Implants Studios

Role Title: Patient Journey Navigator

Core Purpose

Guide patients to confidently say yes to life-changing dental implant care by building trust, removing fear, and seamlessly converting interest into virtual and in-office consultations.

Who We Hire

Experience

• 2–5 years in inside sales, patient coordination, or call center environments
• Background in high-ticket, high-emotion decisions (healthcare, dental, elective medical, education, home improvement or financial services)
• Proven success converting warm and lapsed leads
• Comfortable working in CRMs, dialers, and structured follow-up workflows

 Britely Behavioral Traits (Non-Negotiable)

• Empathy First – understands fear, embarrassment, and financial hesitation around tooth loss
• Confidence with Compassion – calm, credible, and reassuring without being salesy
• Consultative Educator – explains implants clearly and simply
• Resilient Closer – doesn’t fear objections or follow-up
• Purpose-Driven – motivated by changing lives, not just hitting numbers

 Core Responsibilities

• Respond rapidly to inbound implant leads
• Qualify patients for implants (clinical readiness, urgency, expectations)
• Conduct Britely-branded virtual consultation conversations
• Confidently schedule in-office consultations
• Re-engage lapsed Britely leads and overcome hesitation
• Document conversations accurately in CRM and follow Britely workflows

Success at Britely Is Measured By

• Lead-to-consult conversion rate
• Consultation show rate
• Lapsed lead reactivation rate
• Speed-to-lead response time
• Patient experience and call quality scores

Benefits

• Health, dental, and vision insurance
• Paid time off
• Competitive compensation - $60K Base + Commissions
• Collaborative, professional, and supportive team culture
• Ongoing opportunities for training and professional development
• Three shifts available - 7:30a-4:30p, 9:30a-6:30p or 11:30a-8:30p

Britely Mindset

“Every call is an opportunity to change someone’s confidence, health, and quality of life.”