Inside Sales

Title: Inside Sales Representative 

FLSA: Exempt 

Supervises others: No 

Position Summary 

The Inside Sales Representative serves as the initial point of contact for prospective and existing customers assigned to the sales support team. This role is responsible for driving revenue growth through proactive outreach, relationship-building, and solution-selling. Key responsibilities include qualifying leads, managing sales pipelines within the CRM, preparing quotes, and collaborating closely with the field sales team to achieve and exceed sales targets. 

Responsibilities  

• Make outbound calls and send personalized emails to qualified leads 
• Enter quotes, update the “Book of Business”, and manage “Churn”  
• Respond promptly to inbound inquiries 
• Update customer/contact records, including communication preferences 
• Prepare and send proposals, quotes, and supporting sales materials 
• Meet or exceed monthly revenue and churn targets 
• Identify opportunities for expansion within existing accounts 
• Continuously refine tactics based on performance metrics 
• Other duties as assigned 

Knowledge, Skills, and Abilities 

• Effective communication and people skills  
• Excellent verbal and written communication skills 
• Strong persuasion and negotiation abilities 
• Ability to learn and present technical products and services 
• Demonstrated ability to solve problems and effectively manage time 
• Competitive drive with a desire to optimize levels of customer satisfaction 

Education and Experience

• Associate-level degree or relevant experience  
• Comfortable with technology. Proficient in MS Word, Excel, PowerPoint, Teams, etc. 
• Experience with ERP systems, preferably NetSuite 
• Comfort with web conferencing tools (e.g., Zoom, Microsoft Teams) 
• Self-motivated, goal-oriented, and resilient under rejection 
• Strong organizational skills with attention to detail 

Working Conditions

• Prolonged periods sitting at a desk and working on a computer 
• Must be able to lift up to 15 pounds at times