Inside Sales

Inside Sales / Customer Service

Wholesale Distributor of Building Materials

Reports To: Inside Sales Manager | Location: On-site in Pennsauken, NJ

About Fessenden Hall

Since 1890, Fessenden Hall has been a trusted name in building materials distribution. With over 130 years of stability and growth, we're proud to offer careers-not just jobs. Many of our employees make Fessenden Hall their final career stop, building long-term success with our family-owned company.

When you join our team, you'll experience:

• Supportive culture where managers and coworkers genuinely care about your success


• Industry-leading medical benefits - we cover 80% of your medical premium AND your entire deductible, so you keep more of what you earn


• Long-term stability with a company that's stood the test of time

Compensation & Benefits

We invest in our people. Your benefits package delivers real dollar value beyond base compensation.

Fully employer-paid coverage. Dental, vision, life, AD&D (1x salary to $50,000), short-term disability, and long-term disability (60% income replacement to age 65). Premiums are covered at 100%.

Retirement. 401(k) with auto-enrollment, discretionary company contributions, and full vesting after three years of service.

Time off. Paid time off and paid holidays.

Support. 24/7 Employee Assistance Program, confidential and free, for you and your household.

Hourly compensation is commensurate with experience.

Position Overview

What You'll Do

Core Responsibilities:

• Manage a high volume of incoming calls, emails, and walk-in inquiries to facilitate product purchases and deliver superior customer experience


• Build sustainable customer relationships through open, interactive communication and a solutions-oriented mindset


• Identify, assess, and fulfill customer needs-handling questions, complaints, and special requests with professionalism and care


• Facilitate and follow up on quotations for non-stock and special-order items


• Solicit orders by telephone from existing customers to support sales growth


• Provide administrative support for assigned Field Sales Representatives, including sample requests and order expediting


• Assist with over-the-counter sales, including handling payments and credit card transactions


• Meet or exceed personal and team sales targets and call-handling goals

Day-to-Day Activities:

• Respond to customer inquiries promptly and professionally via phone, email, and at the sales counter


• Utilize our product database, supplier contacts, operations staff, and department managers to provide customers with accurate information


• Prepare and follow up on product quotations and proposals


• Maintain accurate records of significant customer interactions


• Attend sales meetings and company-sponsored training programs


• Operate point-of-sale systems including cash register and credit card equipment


• Support physical inventory counts and company events as needed

What We're Looking For

Education & Experience:

• High school diploma required; prior customer service or inside sales experience preferred


• Experience in countertop, cabinetry, woodworking, or building materials is a strong plus

Essential Skills:

• Excellent interpersonal and communication skills with a genuine customer service mindset


• Ability to stay calm under pressure and manage multiple priorities in a fast-paced environment


• Proficiency with Microsoft Office; willingness to learn our Agility software

Requirements:

• On-site position at our Pennsauken, NJ location (not remote/work-from-home)


• Flexibility to support occasional overtime for inventory counts or company events

Fessenden Hall is an equal opportunity employer committed to building a diverse and inclusive workplace.