Inside Sales Account Manager

Summary

Essential Duties and Responsibilities

• Manage relationships with approximately 150 existing and potential Hyperion customers. Contacts customers via email and phone call to drive sales. Identify opportunities to grow revenue and profitability.


• Analyzes prior product sales to customers and identifies opportunities. Collaborate with sales manager to develop a sales strategy.


• Develop product knowledge to share with customers and respond to their questions.


• Collaborates with segment manager on pricing, and terms. Closes the sale and follow up on payments.


• Ensure customers pay in a timely manner.  Make follow-up calls regarding payments.


• Develops pre-call planners, writes summary reports and enters in CRM. Utilizes CRM for customer communication and follow up.


• Serves as liaison between customer and field sales reps.  Coordinates onsite visits or consultations with field sales when needed.  


• Collaborate with customer service to ensure customer orders have been entered. Responds to concerns raised by customers about delivery times and invoicing.


• Follows up with customers and escalates issues internally as needed.


• Follow up with customers to ensure their satisfaction with Hyperion products and services.


• Achieve or exceed monthly sales quotas


• Attend sales meetings to understand company strategies and provide insight. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Work Experience

• High school diploma required; 2-year degree preferred


• Ability to speak English and Spanish fluently preferred


• 4-6 years of experience in technical sales in a manufacturing business to business environment


• Or equivalent combination of education and experience

Technical Skills/Physical Requirements

• Experience in Microsoft Dynamics or similar system a plus


• Ability to navigate a complex organization and execute across multiple functions


• Self-Starter and highly motivated


• Strong communication (written and verbal), interpersonal, and organizational skills


• Experience with CRM and industrial business-to-business products


• Proven professionalism with the ability to use discretion and sound business judgment


• Proficiency with Microsoft Office: Outlook, Word, PowerPoint and Excel


• High attention to detail required


• Ability to work in a fast-paced environment


• Travel - 4 times per year for internal meetings