Inside Sales & Account Management - Level III

Parallel Employment is seeking an experienced Inside Sales & Account Management – Level III professional to join our dynamic team. This pivotal role involves managing key accounts, driving sales initiatives, and maintaining strong customer relationships. The ideal candidate will have a proven track record in sales and account management, with the ability to identify opportunities for growth and provide exceptional service to our clients.

Essential Functions :

Account Management

• Be a professional, well spoken, reliable individual who will do what is needed to build relationships. Heavy phone and email communication with both existing and potential customers is a must.

• Define problems, collect data, establish facts, and draw valid conclusions of customer requirements. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.

• Investigate, define, analyze and propose solutions to customer claims, problems with deliveries, returns and credits and ensure that appropriate actions are taken to resolve the same.

• Maintains, expands and qualifies a database of customer and prospect accounts and records of interactions with details of opportunities, inquiries, complaints, or comments.

• Communicate effectively with customers, both verbally and in writing, ensuring clarity and understanding while improving organizational reputation and goodwill.

• Prepare and deliver price quotations, terms of sales, delivery dates, etc., and prepare orders subject to the approval of the company. Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.

• Collaborate with other departments such as engineering and scheduling to ensure customers’ needs are met.

• Performing ongoing analysis on customer service activities related to sales, productivity, cost, and time management.

• Maintain accurate and organized records of customer interactions and order details.

• Act as customer advocate internally and Jensen advocate externally.

• Visit existing customers to strengthen relationships and understanding of customer needs and expectations.

• Perform additional duties as required and or requested.

Inside Sales

• Develops new business by analyzing current account potential; initiating, developing, and closing sales; recommending new applications and sales strategies.

• Researching potential leads from business directories, web searches, or digital resources.

• Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.

• Presenting and delivering information to prospective customers.

• Answering potential client questions and follow-up call questions.

• Monitor and track quoting activities, follow up on outstanding quotes, and provide regular updates to sales team members and management.

• Report weekly and monthly sales figures with strategic commentary.

• Close sales and work with client through closing process.

• Identify opportunities for sales expansion with existing customers.

• Arrange, prepare for and visit existing and potential customers individually.

1st shift: Mon.-Fri. 7AM-3:30PM

Pay: 60k salary

Racine, WI.

Direct Hire

Education and Experience:

• Minimum of 5 years of customer service, account management or inside sales within a manufacturing job shop.

• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.

• Proficient in Microsoft Office Suite or related software.

• Must have ERP experience. Global Shop ERP experience is considered a plus!

• The ability to read blueprints is highly desired.

• Comfortable making cold calls and talking with new people extensively.

To be discussed at time of hire

We are an equal opportunity employer

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