Inside Sales & Customer Service Representative

About SunLight2®

SunLight2® is a U.S.-based architectural LED lighting manufacturer specializing in high color accuracy, light for well-being, and Dim-to-Warm technology. Our products are designed for lighting showrooms, designers, architects, and hospitality specifiers who demand premium visual performance, aesthetic precision, and reliable engineering.

Position Overview

The Inside Sales & Customer Service Representative is responsible for managing and growing B2B accounts within lighting showrooms, interior designers, architects, and specification professionals. This role requires a strong understanding of the lighting industry and the ability to support specification-driven sales with both technical knowledge and proactive relationship management.

The ideal candidate has a minimum of five years of experience working with lighting showrooms and B2B customers, understands the architectural lighting sales cycle, and can confidently support both sales growth and customer service functions.

Key Responsibilities

Sales Development and Account Growth
Develop and maintain relationships with lighting showrooms, designers, architects, and specifiers.
Proactively reach out to existing and prospective B2B accounts to promote SunLight2® products.
Identify opportunities for showroom stocking programs, displays, and project-based sales.
Follow up consistently on quotations to increase conversion rates.
Support outside sales representatives and regional managers with account development strategies.

Specification and Project Support
Assist specifiers with product selection, dimming compatibility, photometric data, and technical documentation.
Provide guidance on LED performance including CRI, CCT, lumen output, beam spread, and driver compatibility.
Track project timelines and maintain consistent follow-up to secure orders.
Coordinate with engineering and operations when technical clarification is required.

Quoting and Order Management
Prepare detailed and accurate quotations in a timely manner.
Process sales orders and confirm pricing, lead times, and shipping details.
Monitor open orders and communicate proactively regarding status updates.
Ensure pricing policies and B2B account terms are followed.

Customer Service
Respond promptly and professionally to customer inquiries via phone and email.
Resolve order discrepancies and product concerns with accountability and follow-through.
Deliver a high-touch service experience aligned with a premium architectural lighting brand.
Build long-term relationships that encourage repeat business and account growth.

CRM and Reporting
Maintain accurate records of all account activity within CRM.
Track pipeline opportunities, open quotes, and forecasted sales.
Provide weekly activity reports and performance updates to management.
Maintain organized documentation for showrooms and specification account.

Required Qualifications
Minimum five years of experience in lighting showrooms and B2B sales.
Proven experience working with architectural lighting products.
Strong understanding of LED technology including dimming methods such as TRIAC, ELV, 0-10V, and driver compatibility.
Experience supporting specification-driven sales cycles.
Excellent verbal and written communication skills.
High attention to detail and strong organizational skills.
Proficiency in Microsoft Office and CRM systems.

Preferred Qualifications
Experience working directly with architects, interior designers, and lighting specifiers.
Familiarity with Title 24 compliance requirements.
Ability to review specification sheets and IES files.
Understanding of premium brand positioning within the architectural lighting market.

Key Performance Indicators
Quote-to-order conversion rate.
Revenue growth within assigned showroom and specification accounts.
Customer response time and satisfaction.
Accuracy of order processing.
Growth in active B2B accounts.

Compensation
Base salary plus performance-based bonus.
Benefits based on company policy.

This role offers advancement opportunities into senior account management or regional sales leadership as SunLight2® continues expanding within the architectural and specification lighting market.