Inside Sales & Deal Support Specialist

Overview

United Roofing is one of the fastest-growing roofing companies in the Southeast, recognized for exceptional customer service, sales excellence, and industry-leading warranty protection.

As a Customer Success Representative (Inside Sales), you’ll be the voice of United Roofing—connecting with homeowners, managing inbound inquiries, scheduling roof inspections for our Roofing Experts, and following up with customers to help them move forward with their roofing projects.

This role is perfect for someone who thrives in a fast-paced, performance-driven environment and enjoys delivering best-in-class customer experiences.

Why Join United Roofing

• Free Medical Benefits (after qualifying period)
• 401(k) with 4% company match
• Paid Time Off
• All federal holidays recognized
• Trips & unique experiences for top performers
• Uncapped commissions + hourly pay
• One-on-one training with our award-winning sales leadership team
• Clear promotion pathway to leadership positions
• Top-of-the-line technology and resources to support your success

Awards & Recognition

In 2024, United Roofing received three prestigious awards:

🏆 Diamond Customer Service Award – Highest recognition for service excellence
🏆 Top 20 in North America for Sales Excellence – Ranked #10 across the continent
🏆 #1 in South Carolina for Warranty Protection – State leader in customer care and trust

Responsibilities

• Manage inbound calls and follow up on leads generated by marketing and canvassing teams
• Schedule inspections for Roofing Experts to evaluate customer needs
• Engage homeowners with clear and professional communication while explaining our services and warranty programs
• Maintain accurate customer records and appointment scheduling within our CRM
• Support the sales team by following up with homeowners who have received estimates
• Participate in department meetings and ongoing training sessions
• Deliver best-in-class customer service and consistently aim for 5-Star satisfaction
• Meet and exceed performance metrics related to calls, scheduled appointments, and customer engagement

Qualifications

• Fluent in English with strong verbal communication skills
• Strong organizational and time management abilities
• Positive, professional, and goal-oriented mindset
• Self-motivated and disciplined in a fast-paced environment
• Previous experience in customer service or inside sales preferred but not required
• Comfortable learning and using technology systems for scheduling and reporting

Equal Opportunity Statement

United Roofing is an Equal Opportunity Employer.

All candidates must be W2 employees and have proper authorization to work in the United States.