Inside Sales Assistant (Fay Block)

Description

Purpose / General Description:

Inside Sales Assistant is responsible for processing PO orders, assisting with projects and bid and handling all interactions with customers in a productive and professional manner.

Essential Duties and Responsibilities:

• Interact with all customers and sales representatives whether in-person, over the phone or via email in a professional manner.  
• Maintain a thorough knowledge of the products and how to use them to help customers select the best products for their purposes.
• Maintain knowledge and skills in using various types of order processing and payment systems. 
• Add and update projects, activities and companies in Commence.
• Update current comparison charts and back up using the FB/CS Sales Goals Accounting sends over. 
• Prepare Sales Meeting Packet to include the Sales Meeting Agena, Charts, Sales Goals and Salesman target shell report.  
• Research upcoming projects using Construct Connect, Planhub and Construction Journal.
• Pull the architectural and structural plans for upcoming projects.
• Send plans to the appropriate salesman and wait for pricing to send toe the GC Bidders
• Compose “Bid/Quote” using Bid Shells once pricing has been received.
• Send the “Bid/Quote” to GC’s via email with the salesmen CC’d 
• Follow up on the awards and updates for the projects submitted for bid. 
• Pull POs from Builders Pro and process, schedule, follow-up and send to the Fay Block accounting team. 
• Keep track of special production orders and work closely with Fay Block to make sure these are completed.
• Assist with tracking, researching, correcting and reporting errors to the Customer Service/Inside Sales Supervisor for reporting.
• Assist at the switchboard as needed.
• Be an effective team member by setting a proper example, fulfilling responsibilities, keeping commitments to others, communicating effectively, and building teamwork within the group.
• Perform consistently to the established procedures and policies for the company.
• Maintain effective reporting of area metrics to assist the continuous improvement activities.

Requirements

Minimum Requirements:

• High School Diploma / GED (Associate's degree in a construction specialty, or equivalent experience is a plus)
• 2 years’ experience in working in a direct customer sales environment
• Skilled in Microsoft Office products (Word and Excel primarily)
• Ability to learn new software programs.
• Strong organization, project management and time management skills
• Strong communication skills (communicate well at all levels) (Bilingual skills are a plus)
• Ability to actively participate in improvement efforts and contribute to the success of a team.