Inside Sales Associate (Electrical Product)

Job Description

Role Summary

The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service.

Thoroughly understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services

Develop new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs

Assist customers over the phone or via internet with orders, quotations, and product questions

Negotiate profitable pricing with both customers and suppliers

Proactively follow up on customer orders, challenges, and needs

Resolve customer concerns and issues as efficiently and effectively as possible

Assist counter and warehouse associates as needed