Inside Sales Center Agent - Lexington, KY

We are currently seeking four motivated and customer-focused Call Center Agents to join our growing team.

Available Schedules

Position 1

Monday – Friday
8:30 AM – 5:30 PM

Position 2

Tuesday – Saturday
8:30 AM – 5:30 PM

Both scheduled positions are full-time, 40 hours per week, with two days off each week. Occasional flexibility may be required based on business needs.

Compensation & Benefits

• Base Pay: $20 per hour


• Monthly Bonus Opportunity: Up to $1,000


• Paid Time Off


• 12 Paid Holidays


• Health Insurance


• Dental Insurance


• Vision Insurance


• Life Insurance


• Opportunities for professional development, training, and career advancement

Qualifications

• 1–2 years of call center or customer service experience preferred


• Strong ability to work independently and stay self-motivated


• Excellent active listening and communication skills


• Detail-oriented with strong organizational abilities


• Positive attitude with strong problem-solving skills


• Energetic, versatile, and highly motivated


• Basic proficiency in Microsoft Office

Key Responsibilities

• Make inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointments


• Follow provided scripts and processes to accurately set qualified appointments


• Maintain accurate customer records and appointment details within internal databases


• Support Design Consultants by ensuring appointment information is complete and properly documented


• Deliver exceptional customer service to both internal and external customers in alignment with Renewal by Andersen’s Signature Service Program


• Represent the company professionally and positively in every customer interaction

This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in creating an outstanding customer experience from the very first interaction.