Inside Sales - Coordinator

Essential Functions & Responsibilities: Review sales orders to ensure accurate cost and customer information; Determine processing requirement and lead times to provide the customer with projected delivery, manage until order fulfilled.  Enter quotes into internal ERP system with a high level of accuracy; Develop sales leads using internal marketing strategies and out of the box thinking; Make outcalls to current and potential customers to increase sales activity; Review data to maintain stock levels to support projected demand, make recommendations for changes; Coordinate orders with warehouse and sales departments, assist in timely product delivery; Coordinate resolution of customer complaints by ensuring the issue details are captured accurately, monitor credits, progress and report on the issues; Coordinate customer and mill claims, provide status reports during weekly meetings; Update and maintain part specs; Prepare and complete cycle counts of inventory as required; Assist in managing secondary and reject inventory; Expedite incoming material for customer orders by updating a spreadsheet and coordinate efforts between sales, purchasing, receiving, and warehouse; Scan mill documents for record retention Reconcile in-transit and outside processing warehouses as part of the monthly closing procedures; and Supports management.

Job Competencies: Strong problem-solving skills with the ability to take a proactive approach anticipating and preventing problems, investigates obstacles, and recommends alternative solutions; Exceptionally high level of customer service skills in dealing with both internal and external associates; Strong analytical and math skills.

Organizational skills with the ability to recognize and appropriately prioritize daily tasks to provide the best service to customers; Strong written and oral communication skills with the ability to maintain professionalism and composure in all situations; Ability to communicate and comprehend the English language in both written and verbal form; Work with a high level of accuracy while maintaining productivity in high pressure situations; Work independently and as part of a team to support overall business objectives, exchange ideas, and contribute skills that complement those of the other team members; Communicate openly with other team members and follow through on commitments.

Systems: Intermediate knowledge of Microsoft Outlook, Excel, and Word software