Inside Sales Coordinator

Sales Coordinator

Job Description

The Norbert E. Mitchell Company, Inc. is seeking a Sales Coordinator to provide essential administrative, operational, and customer support to our sales team. We are a third-generation, family-owned business with over 80 years of history built on the values of reliability, quality service, and commitment to our community.

The ideal candidate will be a highly organized, detail-oriented, and reliable individual with a passion for supporting sales growth within the energy sector. As the first point of contact for many customers, you’ll embody our “Ready to Service You” motto. 

Essential duties and responsibilities

• Customer Relations: Act as a key point of contact for our valued customers, addressing inquiries, and providing sales support with empathy and efficiency.  
• Sales Team Support: Provide comprehensive administrative support to the sales team, including preparing sales documents, scheduling appointments, and ensuring seamless communication.
• Database Management: Maintain and update the customer relationship management (CRM) database with accurate and timely information on customer contacts, communications, and opportunity statuses.
• Sales Order Coordination: Handle the processing of customer orders for heating oil, propane, and HVAC equipment to ensure reliable, on-time service.
• Cross-Functional Collaboration: Serve as a liaison between the sales department and other internal teams.

Pay & Benefits: This is a full-time, in office position, Monday- Friday 7AM-4PM (Summer) 7AM-5PM (Winter). Saturday work is required as the work load dictates.

Pay: From $20.00 - $22.00 per hour

Benefits: 

· 401(k)

· Dental insurance

· Employee discount

· Health insurance

· Health savings account

· Life insurance

· Paid time off

· Vision insurance

If you are a motivated and reliable professional who shares our commitment to excellence and exceptional customer service, we invite you to apply and become part of the Norbert E. Mitchell team.

Norbert E Mitchell Co., Inc is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, sexual orientation, gender identity and expression, pregnancy, protected veteran status, or any other classifications protected by law. This includes providing reasonable accommodation for team members’ disabilities or religious beliefs and practices.

•  Experience: 2 years of experience in an administrative, sales support, or customer service role is highly preferred, with experience in the energy sector a strong plus.
• Technical Skills: Proficiency with CRM software, Microsoft Office Suite, and other sales-related software.
• Communication: Exceptional verbal and written communication skills with the ability to build and maintain strong relationships with customers and internal teams.
• Organizational Skills: Meticulous attention to detail and the ability to multitask effectively in our fast-paced environment.
• Problem-Solving: Strong problem-solving abilities and a proactive approach to resolving issues for both routine and urgent situations.
• Teamwork: A positive, team-oriented attitude with the ability to work both independently and collaboratively with our knowledgeable and dedicated team.
• Adaptability: Ability to adapt easily to process changes and a willingness to learn about our products and the needs of our customers in Western Connecticut and nearby New York.