Inside Sales Engineer

We are seeking an experienced Inside Sales Engineer to become an integral part of our HVAC SERVICE/SALES division at Corporate Mechanical of New England! This person will work closely with and will be responsible for supporting our Sales Account Managers in the service department. The Inside Sales Engineer will be productive by utilizing standard department processes by focusing on customer and employee satisfaction. This candidate will work closely with the Sales team to estimate and propose HVAC service work that lines up with the company's vision and financial objectives. This individual seeks new customer growth through proven, effective sales methods focused on profitability. The result is a team-oriented, customer-satisfaction-driven, profitable service sales department. This position is located in Woburn, Massachusetts.

Essential Duties:

• Work closely with the sales team to support daily operations


• Quote work orders/projects / PM agreements under the direct supervision of the sales account manager and/or Director of Service


• Support service contracts/work orders/projects as follows:
  
  
  
  • Have a complete understanding of each customer’s service contract
  
  
  • Ensure services are being performed in accordance with the terms and conditions of the contract
  
  
  • Coordinate with customers, service supervisors, technicians, dispatchers, etc. to ensure all customer needs are met
  
  
  
  


• Work closely with the technicians and service coordination team to ensure timely responses to customer needs and timely issuance of billings/invoices.

Qualifications:

• Strong interpersonal and verbal/written communication skills to communicate with internal staff, customers, vendors, and subcontractors


• Ability to work collaboratively with a diverse team


• Strong ability to manage customer accounts successfully


• Demonstrated pleasant, friendly demeanor


• Mechanical aptitude preferred

Minimum Requirements:

• Two (2) years of experience in HVAC service, installation, or sales


• Bachelor’s degree in sales preferred


• Proficiency in Microsoft Office Suite


• Proficiency in CRM software preferred


• Must have a valid driver’s license and an operating vehicle

About Corporate Mechanical of New England:

Corporate Mechanical of New England, a subsidiary of Arden Building Companies, specializes in the design, construction, and maintenance of mechanical HVAC and plumbing systems for commercial buildings throughout the Boston area