Inside Sales Engineer - Skid Technologies (212)

Description

Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time. Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM and nuclear industries. With offices in Pennsylvania, West Virginia, and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence.

Business Unit/Department: Skid Technologies 

Location: Lawrence, PA

Job Summary:

Inside Sales is a pivotal area for ECI.  You will be responsible for leveraging customer input and specifications to recommend suitable products and develop tailored solutions. Collaborating closely with project managers and the outside sales team, you will ensure customer expectations are met through a streamlined quoting process. Additionally, you will work with the Skid Tech team and other business units to identify and implement improvements in quoting and project execution, contributing to enhanced efficiency and customer satisfaction.

Essential Duties and Responsibilities:

• Utilize customer input and/or specifications to help in the selection of applicable products
• Develop solutions to meet customer needs 
• Support the delivery of positive customer outcomes through the unified ECI quoting process
• Support the outside sales team in meeting customer expectations
• Collaborate with the Skid Tech team and other ECI business units to identify and implement improvement opportunities in the quoting and project execution process
• Balance project risk and uncertainty through risk management and mitigation plans
• Travel to on-site customer engagements, typically less than 5%

Requirements

The Ideal Candidate:

• Must possess a four-year engineering degree or equivalent industry experience 
• Will have experience in an engineering, sales, and/or manufacturing environment
• Will have working knowledge of P&IDs, pipe and structural welding as well as general electrical controls and instrumentation 
• Must have the ability to develop strong working relationships with both internal and external customers, contributors, and colleagues
• Will have the ability to develop and deliver solutions based on an understanding of the technical and business challenges of our market 
• Will possess negotiation skills
• Must have excellent interpersonal and communication skills 
• Must have the ability to multi-task and the desire for continual training and education
• Will have high computer literacy including Microsoft Office Suite and the ability to learn IFS and SmartSheet platforms

Core Competencies:

• WORK COLLABORATIVELY - Promote an inclusive and positive work environment that encourages collaboration and team building across all levels of the organization. Work with others to resolve obstacles that may prevent the organization from achieving its mission.
• CUSTOMER FOCUS - Demonstrate the desire and knowledge to understand customer needs. Provide personalized, professional, and courteous service, accurate information, continuous communication and the ability to handle customer concerns in an appropriate manner.
• INTEGRITY - Behave ethically, act fairly and take responsibility for accomplishing work goals.

Additional Details 

We provide our team with everything needed for success, including world-class products, excellent initial and ongoing training, and top-notch work equipment. We reward hard work and success with a competitive base salary and benefits package, as well as a retirement savings program, which includes 401(k) with company match and profit sharing. Salary is based on experience. EEO/AA/M/F/Veteran/Disability