As an Inside Sales person you will be responsible for lumber and building materials sales while being responsible for greeting and assisting customers, making them feel comfortable and ensuring that the experience they receive makes them want to return to and tell their friends about their experience.
Tasks include receiving payment from customers for merchandise or service; waiting on customers, answering telephone inquiries, keeping displays well maintained, clean, organized and safe, placing orders and maintaining professional appearance at all times
Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone
Accurately inputs customer transactions including quotes, purchase orders, special orders, and returns into POS
Assists with questions regarding merchandise, location of merchandise in store, pricing and promotions
Refers store credit applications and bad checks to Credit Department
Provides the highest level possible of service to all customers with the main objective of serving our retail customers
Determines customer requirements and expectations in order to recommend specific products and solutions
Generates new and repeat sales by providing product and technical information in a timely manner
Recommends items related to purchases made and/or alternate products based on cost, availability or specifications to increase customer satisfy action and improve transaction profitability
Increases sales and average order size by cross-selling, up-selling, add-on sales and offering promotional sale items
Educates customers about terminology, features and benefits of products in order to improve product-related sales and customer satisfaction
Remains current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows or reading trade journals
Maintains proficiency in technology as the Company brings in the necessary tools to increase job efficiency and productivity
Follows company policies and procedures
Presents a professional image at all times to customers and vendors
Attends and participates in all company-sponsored training programs as required, and seeks to learn about products and services available
Promotes team concept
Requirements
Ability to operate computer equipment, do math, read orders, follow instructions
Ability to communicate with customers, other employees and supervisors using verbal and written skills
Good interpersonal, communication, customer service skills and telephone etiquette
Knowledge and ability to use safe lifting techniques
Be aware of and follow the We Believe statements and MSDT ECET objectives
Ability to stand up to 8 hours at a time
Manual dexterity and the ability to reach overhead to grasp materials
Ability to sit, climb or balance, lift, twist, and bend, stoop or squat to floor level on a repetitive basis
Strength: regularly lift, carry, push or pull up to 50 pounds
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