F

Inside Sales Manager

salary Salary :

$20 - 30 hourly

icon building Company : Fluker Farms
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Inside Sales Manager

Fluker Farms is seeking a full-time Inside Sales Manager to support and grow key customer accounts while helping oversee customer service and the overall customer experience across sales channels. Founded in 1953, Fluker Farms is a family-owned business located in Port Allen, Louisiana. Fluker’s offers PTO, 401(k), health insurance, and other benefits to all full-time employees.



Essential Functions / Job Responsibilities



  • Manage inside sales activities for assigned accounts and sales channels.

  • Own and manage customer portals, including Retail Link, Amazon, Petco, PetSmart, and other retailer or marketplace systems.

  • Assist in maintenance of product listings, pricing, order flow, and account details within customer portals.

  • Work closely with internal teams to ensure orders, promotions, deductions, and account requirements are handled accurately and on time.

  • Oversee customer service performance to ensure customer needs are handled promptly and to satisfaction.

  • Address escalated or problematic customer issues and help resolve them in a professional and timely manner.

  • Partner with the e-commerce team to ensure the customer experience across digital channels is strong, consistent, and aligned with company goals.

  • Manage pricing on the direct-to-consumer website and for dropship vendor accounts.

  • Monitor account performance, customer feedback, and channel issues, and recommend improvements where needed.

  • Communicate effectively with customers, internal teams, and management regarding account updates, service concerns, and sales opportunities.

  • Maintain accurate records and reporting related to sales activity, pricing, customer issues, and account performance.

  • Demonstrate professionalism, urgency, and strong follow-through in all customer-facing and internal responsibilities.

  • Perform other duties as assigned.


Competencies



  • Strong verbal and written communication skills

  • Strong attention to detail

  • Customer service oriented

  • Ability to manage multiple accounts and priorities

  • Problem-solving and conflict-resolution skills

  • Strong organizational and time management skills

  • Technical capacity and comfort working across multiple portals and software platforms

  • Ability to work independently and collaboratively with coworkers and management



Requirements



  • Experience in inside sales, account management, customer service, or related field

  • Experience working with major retail or marketplace portals preferred

  • Strong working knowledge of Microsoft Excel and Microsoft 365

  • E-commerce, pricing, or digital sales support experience preferred

  • Ability to manage customer issues with professionalism and sound judgment

  • Associate’s or Bachelor’s degree in business, sales, marketing, or related field preferred



Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time.


Job Type: Full-time
Work Location: In person


Benefits



  • 401(k)

  • Health insurance

  • Paid time off


Supplemental Pay



  • Bonus opportunities


Ability to Commute



  • Port Allen, LA 70767 (Required)


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