Inside Sales Manager

Fluker Farms is seeking a full-time Inside Sales Manager to support and grow key customer accounts while helping oversee customer service and the overall customer experience across sales channels. Founded in 1953, Fluker Farms is a family-owned business located in Port Allen, Louisiana. Fluker’s offers PTO, 401(k), health insurance, and other benefits to all full-time employees.

Essential Functions / Job Responsibilities

• Manage inside sales activities for assigned accounts and sales channels.


• Own and manage customer portals, including Retail Link, Amazon, Petco, PetSmart, and other retailer or marketplace systems.


• Assist in maintenance of product listings, pricing, order flow, and account details within customer portals.


• Work closely with internal teams to ensure orders, promotions, deductions, and account requirements are handled accurately and on time.


• Oversee customer service performance to ensure customer needs are handled promptly and to satisfaction.


• Address escalated or problematic customer issues and help resolve them in a professional and timely manner.


• Partner with the e-commerce team to ensure the customer experience across digital channels is strong, consistent, and aligned with company goals.


• Manage pricing on the direct-to-consumer website and for dropship vendor accounts.


• Monitor account performance, customer feedback, and channel issues, and recommend improvements where needed.


• Communicate effectively with customers, internal teams, and management regarding account updates, service concerns, and sales opportunities.


• Maintain accurate records and reporting related to sales activity, pricing, customer issues, and account performance.


• Demonstrate professionalism, urgency, and strong follow-through in all customer-facing and internal responsibilities.


• Perform other duties as assigned.
  

Competencies

• Strong verbal and written communication skills


• Strong attention to detail


• Customer service oriented


• Ability to manage multiple accounts and priorities


• Problem-solving and conflict-resolution skills


• Strong organizational and time management skills


• Technical capacity and comfort working across multiple portals and software platforms


• Ability to work independently and collaboratively with coworkers and management
  
  

Requirements

• Experience in inside sales, account management, customer service, or related field


• Experience working with major retail or marketplace portals preferred


• Strong working knowledge of Microsoft Excel and Microsoft 365


• E-commerce, pricing, or digital sales support experience preferred


• Ability to manage customer issues with professionalism and sound judgment


• Associate’s or Bachelor’s degree in business, sales, marketing, or related field preferred
  
  

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time.

Job Type: Full-time
Work Location: In person

Benefits

• 401(k)


• Health insurance


• Paid time off

Supplemental Pay

• Bonus opportunities

Ability to Commute

• Port Allen, LA 70767 (Required)