Inside Sales Manager

This is a full-time, on-site position based in Fort Lauderdale, Florida

Annual Compensation: The salary range for the role is $90,000 - $100,000 per year, plus variable for a total on-target earnings (OTE) of $140,000-$150,000.

As our new Inside Sales Manager, you'll directly oversee the daily operation of the inside sales team. We’ll count on you to utilize a metrics-driven and people-centric approach to develop, coach, and motivate the team to increase sales, improve conversion rates, and drive company revenue.

About Us

MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com

What You Will Do

Reporting to our Inside Sales Director, you will:

• Manage an inside sales team making outbound telesales calls to digitally generated leads for our insurance/membership products.
• Monitor agent performance and provide a structured coaching and development cadence for ongoing training and evaluation.
• Develop, foster, and maintain a culture of open and consistent communication.
• Set and track sales goals and KPIs. Lead the team to meet and exceed expectations.
• Maintain thorough, up-to-date knowledge of MASA’s products and services.
• Recommend improvements to current sales procedures to increase sales and retain team members to have long and prosperous careers at our company.
• Serve as liaison between the inside sales team, other departments, and upper management.
• Document and report on agents' past performance, progress, and opportunities for further improvement.
• Address and resolve client escalation calls and requests.
• Interview, hire, and train agents. Continue development of agent training program.

What We Need From You

• 10+ years of overall sales experience, preferably for B2C products and services with a one-call close sales process.
• 5+ years of sales leadership experience as an inside sales manager, call center manager, floor sales manager, or similar job title.
• Proven sales track record as an individual contributor and team leader. Ambitious and motivated to exceed sales goals.
• Strong interpersonal and leadership skills to coach and motivate diverse teams.
• Thorough knowledge of the direct-to-consumer (D2C) sales processes, lead generation, and marketing.
• Experience using CRM software, dashboards, and other visualization tools to monitor the sales teams’ real-time performance and make necessary adjustments.

What We Will Provide You

• Competitive base salary, variable compensation, and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership.
• A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t."
• An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!

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