Inside Sales - Manager, Inside Sales

Bachelor's degree or equivalent years of sales experience in the metals industry
Extensive product and market knowledge
Thorough knowledge of industry processes and products
Knowledge of customer business and purchasing philosophies, trends, habits, facilities and processes
Able to impart industry and company knowledge to less experienced employees
Excellent oral and written communication skills
Detail oriented with the ability to multi-task
Assertive, competitive and goal oriented
Strategic thinker: confident in ability to perform job well
Responsibilities

This individual must demonstrate strong customer relationship skills and the ability to coach and mentor the ISRs and ensure each team member is meeting or exceeding established goals and metrics in regards to customer service, communication, accuracy and sales performance
Participate in strategic and tactical planning activities to support achievement of sales and operational targets
Set and track sales targets and KPIs
Effectively lead department staff by coaching, developing, communicating, delegating, and holding staff accountable
Create a team-oriented environment which motivates staff and keeps employees engaged in their jobs and the Company
Identifies inefficiencies in both inter-departmental and intra-departmental sales/programs processes (such as contract review) and implements or negotiates to drive changes/improvements to these processes
Oversee product pricing and customer quoting procedures
Serve as liaison between Field Sales, Customer Service, Scheduling, Production and other functional personnel as required to support efficient and effective order fulfillment process and customer satisfaction
Maintain proper employment levels through effective selection, interviewing, and training of personnel
Oversee the customer feedback process to improve customer service and satisfaction levels
Central Steel offers a competitive total rewards package including health and wellness programs, retirement program, paid time off, and casual work environment
Qualifications

Bachelor's degree or equivalent years of sales experience in the metals industry
Extensive product and market knowledge
Thorough knowledge of industry processes and products
Knowledge of customer business and purchasing philosophies, trends, habits, facilities and processes
Able to impart industry and company knowledge to less experienced employees
Excellent oral and written communication skills
Detail oriented with the ability to multi-task
Assertive, competitive and goal oriented
Strategic thinker: confident in ability to perform job well
Subject matter expert
Responsibilities

This individual must demonstrate strong customer relationship skills and the ability to coach and mentor the ISRs and ensure each team member is meeting or exceeding established goals and metrics in regards to customer service, communication, accuracy and sales performance
Participate in strategic and tactical planning activities to support achievement of sales and operational targets
Set and track sales targets and KPIs
Effectively lead department staff by coaching, developing, communicating, delegating, and holding staff accountable
Create a team-oriented environment which motivates staff and keeps employees engaged in their jobs and the Company
Identifies inefficiencies in both inter-departmental and intra-departmental sales/programs processes (such as contract review) and implements or negotiates to drive changes/improvements to these processes
Oversee product pricing and customer quoting procedures
Serve as liaison between Field Sales, Customer Service, Scheduling, Production and other functional personnel as required to support efficient and effective order fulfillment process and customer satisfaction
Maintain proper employment levels through effective selection, interviewing, and training of personnel
Oversee the customer feedback process to improve customer service and satisfaction levels
Benefits

Central Steel offers a competitive total rewards package including health and wellness programs, retirement program, paid time off, and casual work environment
Inside Sales - Manager, Inside Sales
Downers Grove, IL, USA University Park, IL, USA Req #111
Tuesday, January 9, 2024...

Inside Sales Manager

Central Steel and Wire Company, a leading distributor and processor of metals with years of history, is seeking an Inside Sales Manager to join our team in University Park, IL. CS&W sells and processes over 70,000 metal products, providing customized metal solutions to our customers.

Background:

The Inside Sales Manager is a full-time onsite leadership role requiring an enthusiastic, self-motivated individual who is actively involved in the selling process, team and individual development planning, and training of Inside Sales Representatives. This individual must demonstrate strong customer relationship skills and the ability to coach and mentor the ISRs and ensure each team member is meeting or exceeding established goals and metrics in regards to customer service, communication, accuracy and sales performance.

KEY AREAS OF RESPONSIBILITY:
• Participate in strategic and tactical planning activities to support achievement of sales and operational targets
• Set and track sales targets and KPIs
• Effectively lead department staff by coaching, developing, communicating, delegating, and holding staff accountable
• Create a team-oriented environment which motivates staff and keeps employees engaged in their jobs and the Company
• Identifies inefficiencies in both inter-departmental and intra-departmental sales/programs processes (such as contract review) and implements or negotiates to drive changes/improvements to these processes
• Oversee product pricing and customer quoting procedures
• Serve as liaison between Field Sales, Customer Service, Scheduling, Production and other functional personnel as required to support efficient and effective order fulfillment process and customer satisfaction
• Maintain proper employment levels through effective selection, interviewing, and training of personnel
• Oversee the customer feedback process to improve customer service and satisfaction levels

Job Requirements:
• Bachelor's degree or equivalent years of sales experience in the metals industry
• Extensive product and market knowledge.
• Thorough knowledge of industry processes and products.
• Knowledge of customer business and purchasing philosophies, trends, habits, facilities and processes.
• Able to impart industry and company knowledge to less experienced employees.
• Excellent oral and written communication skills
• Detail oriented with the ability to multi-task
• Assertive, competitive and goal oriented
• Strategic thinker: confident in ability to perform job well.
• Subject matter expert.

Central Steel offers a competitive total rewards package including health and wellness programs, retirement program, paid time off, and casual work environment.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Other details
• Job Function Administrative
• Pay Type Salary
Apply Now

Company information
Human Resources inc. (HRi) helps you save time by taking HR administrative tasks off your plate so that you can focus on your core mission. We help you care for your employees by providing access to a team of experienced HR professionals in Human Resource Management, Benefits Design & Administration, Payroll & Tax Administration, and Risk Management. These experts ensure compliance and reduce employment-related liability.We customize our solution to fit your specific HR needs. Reduced errors and omissions enhance accuracy and provide peace of mind with a secure HR solution. The return on investment delivers best-in-class operational support for the lowest cost of ownership.With over 30 years of expertise in Human Resources, HRi can save time, money, and resources.Discover what is possible for your organization and why employers have entrusted HRi with supporting their most significant asset, their people. www.hri-online.com
Management Consulting, Human Resources, Staffing and Recruiting, Outsourcing/Offshoring, Professional Training & Coaching
Privately Held
Crofton, MD
Company Specialties:
Custom HR Solutions, Employee Administration, Payroll & Tax Administration, Workers Compensation, Benefits Management, Training and Development, Employee Relations, Recruitment & Retention, Employee Handbook, 401(k) Administration, HRIS, Time & Attendance, Risk Management, Human Resource Outsourcing, Human Resource Management, Human Resource Administration, Benefits Administration, and Human Resources

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