About Pella Mid-Atlantic

Inside Sales Rehash Representative – Job Description

Key Responsibilities

• Reignite interest with past window and door prospects using phone, text, and email follow-ups.
• Flip “no” into “yes” through creativity, empathy, and persistence.
• Blow through your sales goals by consistently exceeding call, contact, and close-rate targets.
• Leverage CRM systems and technology to manage leads, maintain detailed records of customer interactions and updates, track performance, and stay organized.
• Partner with installation teams to ensure smooth customer experience from sales to fulfillment.
• Maintain communication with customers post-sale to ensure satisfaction and to encourage referrals.
• Collaborate with marketing and field sales to fine-tune messaging and promotions.
• Handle rejection with ease — every “no” just brings you closer to the next “yes.”
• Think on your feet to overcome objections and tailor offers that win customers back.
• Deliver exceptional customer experiences that build trust and referrals.

Performance Metrics

• Experience: 1–3 years in inside sales, rehash, or telemarketing (home improvement, windows, or doors industry a plus).

• You love competition and outperforming goals.
• Creative problem-solver who can pivot quickly.
• Energized by closing deals and helping customers.
• Tech-comfortable — easily adopts CRMs, dialers, and digital communication tools.
• Persistent and fearless — “no” doesn’t discourage you, it motivates you.
• Positive, team-oriented, and accountable for your results.
• Ability to work evenings and weekends, as needed.
• Education: High school diploma or equivalent required; college degree preferred.

Pella Mid-Atlantic performs background checks and drug screens on all candidates.  We perform motor vehicle checks on all employees that drive for the company.

Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.