Inside Sales Rep (CSR)

Alpha Hire is seeking an energetic and service-oriented Inside Sales Representative on behalf of a growing auto glass services provider. In this role, you will serve as the first point of contact for customers—taking calls, answering questions, scheduling service appointments, and ensuring every customer interaction is a great one.

This position is perfect for individuals who are enthusiastic, organized, and driven by both customer satisfaction and sales success. You’ll play a key role in supporting the repair and replacement process by coordinating schedules, ordering parts, and closing service sales.

Key Responsibilities:

• Answer inbound calls and assist customers with scheduling glass repair or replacement services

• Accurately input customer and service order information into the system

• Order appropriate replacement parts and ensure timely availability for scheduled services

• Provide exceptional service and build rapport with new and existing customers

• Explain products and services clearly to help customers make informed decisions

• Proactively follow up on leads and service inquiries to maximize conversion rates

• Meet or exceed individual and team sales goals

• Maintain professionalism in all communications—verbal, written, and digital

Qualifications:

• Previous experience in sales, customer service, or call center environment preferred

• Strong verbal communication and interpersonal skills

• Ability to multitask and stay organized in a fast-paced environment

• Basic computer skills and familiarity with CRM or scheduling software

• Detail-oriented with strong follow-through

• Positive attitude and a commitment to providing “legendary” customer service

Compensation & Benefits:

• Competitive hourly wage: $16–$20/hour (based on experience)

• Commission on sales with earning potential beyond base pay

• Training and support to grow your skills in sales and customer service

• Opportunities for advancement within a growing company