Inside Sales Representative

Description

The Inside Sales Representative is the single point of contact for all project quotations and works directly with sales representatives and external customers at our Ballston Spa location. They work with Lane Sales Representatives to prepare new project quotations, prepare quotation revisions, assist in the pricing approval process, enter new planning projects, perform contact management/maintenance, and distribute submittal packages/product information upon request. The Inside Sales Representative is also responsible for communicating with other Departments as needed, providing various reporting as needed, and performing other administrative duties as assigned or needed.

Essential Responsibilities:

• Works directly with customers and in conjunction with Sales Representatives to build and maintain good customer relationships leading to profitable orders for Lane's products.
• Provides sales assistance qualifying customer calls, obtaining appropriate and complete project information, reviewing project plans, and producing material take offs. As necessary, contact general contractors to obtain bidders list and bid results.
• Develop quotes, review orders for clarity and accuracy, prepare submittals, estimate delivery dates.
• As directed, and within guidelines, handle maintenance bids, dealer relations, accessory products (e.g., fabric, gabions, gates, trash racks, etc.).
• Use information system to check availability; have working knowledge of production, scheduling and shipping practices and procedures.
• As necessary, coordinate inter-company orders.
• Maintain thorough knowledge of Lane's products, product information, specifications and pricing guidelines.
• Handle all contacts in a professional manner. Maintain and promote harmonious working relationships among office, plant and sales personnel.
• Perform work in a professional, timely and accurate manner.
• Develop customer base through cold calling, lead follow-ups, local sales calls, mailing and other market development techniques.
• Develop an understanding of the individual territory dynamics (i.e., customer relationships, pricing, competition, etc.)

Requirements

• Experience with a Customer Relationship Management ( CRM ) System a plus.
• Demonstrated aptitude for problem-solving; ability to determine solutions for customers.
• Results oriented and able to work both independently and within a team environment.
• Excellent verbal and written communication.
• Proficiency in using Microsoft Office Suite applications.
• Must be computer literate.
• Must be able to interact with multiple departments inside and outside the organization (i.e., Sales Representatives, Engineers, Distributors, Contractors, etc.).
• Ability to work efficiently and accurately in a fast-paced environment.
• Team driven.
• High school diploma or equivalent. Bachelor's degree preferred.
• Minimum 2 years' administrative experience in a Sales support role preferred. Experience with Drainage Systems a plus.

Physical Requirements

• Work is performed in a standard office environment.
• Ability to sit at a desk for 8 hours a day.
• The employee will be interacting with co-workers and other departments on a daily basis and must maintain a professional appearance.
• Employee will be communicating with people all day so they must have clear and professional verbal and written communication skills.

Lane Enterprises is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

This job description in no way states or implies that these are the only duties to be performed by the employee/incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and are subject to possible modification to reasonably accommodate individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.