Inside Sales Representative

Description

POSITION SUMMARY

The Inside Sales Representative handles inbound and outbound calls, develop new leads, communicate with customers, understand their needs, and ensure a smooth sales process. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience., and ensure a best-in-class experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to TWRS each day.

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Communicate with customers, make calls to potential customers, and follow up on leads
• Meet and surpass sales goals set by TWRS management
• Use persuasive skills to upsell and cross sell additional products and services
• Answer customer questions about equipment and proper use
• Enter orders for customers inside/outside sales
• Handle customer concerns and complaints
• Resolve customer issues by collaborating with other departments
• Regularly contact customers to ensure a positive experience
• Inform customers of upcoming promotions
• Establish positive rapport with customers via phone and in person

Requirements

SKILLS AND EXPERIENCE REQUIRED

• Experience with NetSuite 
• Previous experience with inside sales required
• Prioritization and time management skills
• Strong written and verbal communication skills
• Proficiency in administrative tasks and documentation
• Professionalism in all situations in the workplace and when working with customers
• Ability to maintain an organized and clean work environment

EDUCATION REQUIRED

• Bachelors in relevant field preferred
• High School Diploma or equivalent is required
• Must be 18 years of age or older.

OTHER INFORMATION

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent periods are spent sitting and standing in the same location. While performing the duties of this job, the employee may occasionally be required to move about or lift light to medium objects (typically less than 15 lbs.).

Work Environment: The regular work environment is usually an office setting with conditions typical of an office. The employee may infrequently be exposed to other conditions, such as outside weather conditions and warehouse conditions. The work environment usually has a quiet to moderate noise level. You may be asked or required to work after regular business hours including nights, weekends, and holidays.

Disclaimer: This information should not be construed as the position’s exclusive standards. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the discretion of the TWRS leadership team. Performing other assigned duties is required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Employees are responsible for knowing and following all company policies and procedures and Federal, State, and Local governmental regulations including Environmental Health and Safety requirements while working and representing TWRS, LLC.