Inside Sales Representative

Description

Join Certco as Our First Inside Sales Representative – Help Build Something New!

As Certco continues to grow and evolve, we’re excited to introduce a brand-new role within our Procurement Department: Inside Sales Representative. This is a first-of-its-kind position at Certco, designed to support and expand our customer relationships while helping to shape the future of sales and service within our organization.

Based in our main office, this role is perfect for someone who thrives in a fast-paced, team-oriented environment, brings strong communication skills, and has a passion for food sales—especially in the perishable space.

What You'll Do:

• Manage and support a portfolio of existing customer accounts
• Develop new sales opportunities to help drive company growth
• Ensure product availability and customer satisfaction
• Collaborate across departments to deliver excellent service and timely solutions
• Serve as a reliable point of contact and build long-lasting client relationships

What We're Looking For:

• Excellent communication and relationship-building skills
• Experience in food sales (perishable items a plus!)
• High energy and the ability to multitask in a dynamic setting
• A team player with a proactive, solutions-focused mindset

Why Join Certco?

• Be part of a growing company and help shape a brand-new role
• Join a workplace that’s been recognized as a Top Workplace in Wisconsin
• Great benefits: low-cost health insurance, generous PTO, 401(k) match, and more
• Work for a company that values people, promotes from within, and invests in your growth

Help us launch something new and exciting — apply today to become Certco’s first Inside Sales Representative!

Requirements

Job Summary

Responsible for managing existing customer accounts, developing new sales opportunities, and ensuring product availability and satisfaction, working in our main office. The ideal candidate is a strong communicator with experience in food sales, especially perishable items, and thrives in a fast-paced, team-oriented environment.

Essential Job Functions

• Build and maintain strong relationships with new and existing customers. This role will have a strong focus on daily customer communication. Provide customer support regarding product inquiries and delivery updates
• Take and process daily customer orders with accuracy and attention to inventory
• Proactively manage product availability, shelf-life, and spoilage issues
• Collaborate with the logistics and warehouse teams to ensure timely delivery and quality control 
• Generate and analyze sales reports to identify growth opportunities
• Monitor market trends, pricing, and competitor activity to maximize profitability
• Collaborate with Category Managers to develop new, seasonal, promotional and long-term plans
• Purchase inventory items of assigned suppliers to ensure target service level metrics, turns and spoilage goals are achieved
• Complete special projects as assigned
• Travel may be necessary, up to 25% of the role
• Is regular in attendance and complies with the Company Attendance Policy

Knowledge, Skills, and Abilities

• Knowledge of grocery retail operations, with a background in Perishable products. Knowledge of commodity pricing markets including inflation and deflation cycles
• Knowledge of vendor sources and purchasing procedures
• Must be familiar with ad planning and gross profit structures
• Ability to pay close attention to detail and coordinate various activities simultaneously
• Ability to communicate daily with customers and business contacts in a courteous and professional manner
• Ability to work with minimal supervision in a fast-paced environment
• Ability to maintain confidentiality
• Must have excellent verbal and written communication skills

Education and Experience

• Bachelor’s Degree in related field and/or 3-5 years of procurement/supply chain related experience preferred. 
• Proficiency in MS Excel and replenishment systems such as JDA and Microsoft Navision Dynamics.

Certco is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.