Inside Sales Representative

Description

Riekes Equipment is an industry leader in material handling and warehouse solutions that continues to expand to meet the needs of our customers. Our growth creates this opportunity as we recruit a Inside Sales Representative to provide outstanding customer service and leadership in our Sales Department. If you have what it takes to help drive our growth, then come join the Riekes team.

Inside Sales Representative Responsibilities:

• Receive rental calls for assigned location and assist other locations as needed.
• Create short-term and long-term rental contracts and invoices.
• Check in/out equipment to identify needed repairs and then coordinate repairs with the Riekes Service Team.
• Track delivery status of equipment and maintain communication with customers.
• Qualify customer needs, recommend rental equipment and handle quotes for rental, used and stock items.
• Organize and update rental fleet details (specs, condition, photos) in our systems and online.
• Manage backlot and indoor storage layout for equipment and attachments.
• Participate in audits and assist with inventory.
• Receive all incoming sales calls if the Outside Salesperson wasn’t asked for by name including all used truck calls and provide quotes if possible and pass the call to the appropriate Outside Salesperson if the project is complex or has greater opportunity than a simple quote.
• Greet all walk-in sales customers and complete the sale of transactional items such as hand pallet jacks, hand trucks, strapping, stretch wrap, etc.
• Contact, identify needs and follow up on leads including website.
• Provide web online chat support and process online catalog orders and questions.
• Support Outside Sales by  performing product research. Assist on site surveys and provide quotes for      less complex products; pallet rack, stock items, catalog items, stock forklifts, used forklifts, etc.
• Make follow up calls upon completion of projects.
• Prospecting of new customers, gathering contact information and passing on to Outside Salespeople as required.
• Utilize CRM system to enter customers, contacts, opportunities and quotes. Assist Outside Salespeople on CRM maintenance and proactively follow up on projects/ quotes for both Outside Salespeople and themselves using CRM.
• Enter used equipment and rental information, contracts and invoices in ERP to feed CRM/website.
• Maintain support of used equipment on the website by posting and adding picture as assets become available for sale or as updates are needed.
• All other duties as assigned.

Benefits:

• 401(k)
• 401(k) matching
• Annual Bonus
• Employee assistance program
• Flexible spending account
• Health insurance
• Dental Vision
• Vision Insurance
• Life insurance
• Paid time off + Personal Time
• Professional development assistance
• Referral program
• Short-term disability
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: 

One location

Requirements

Inside Sales Representative Requirements:

• A High School Diploma, GED, or equivalency. College, vocational, trade, apprenticeship or other higher education is strongly preferred.
• Experience in business or sales.
• Strong customer service skills and effective communication skills, both written and verbal.
• Proficient in Microsoft Office Suite including Word and Excel.