Inside Sales Representative

Overview:
As an Inside Sales Representative at ProSource, you will play a key role in delivering outstanding customer service and sales support across both our lighting and plumbing product lines. You will be responsible for processing orders, providing quotes, supporting customers post-sale, and actively building strong relationships. This role demands strong product knowledge, a proactive sales mindset, and a customer-first attitude.

Key Responsibilities:

· Serve as the first point of contact for customers—responding to inquiries, handling incoming calls, and processing orders.

· Generate sales by identifying customer needs, upselling relevant products, and offering tailored solutions.

· Prepare and follow up on quotations, ensuring accurate pricing and timely responses.

· Source and purchase materials not in stock to meet customer requirements.

· Maintain product knowledge and stay updated on new products and industry trends.

· Open new accounts and manage the full sales process, including closing orders.

· Provide technical product expertise and guidance to customers.

· Foster and maintain strong customer relationships to ensure satisfaction and loyalty.

· Provide counter sales, process returns, and assist with shipping, receiving, and inventory stocking.

· Collaborate with internal teams to ensure customer expectations are met.

· Perform other related duties as assigned.

Required Skills & Competencies:

· Outstanding customer service and communication skills (both verbal and written).

· Strong interpersonal skills with the ability to build rapport quickly and effectively.

· Detail-oriented with excellent organizational and time management skills.

· Ability to multitask in a fast-paced environment.

· Self-starter who works well independently and as part of a team.

· Technically savvy with solid proficiency in Microsoft Office (Word, Excel, Outlook).

· Sales-oriented mindset with a track record of building and maintaining relationships.

Qualifications:

· High school diploma (Grade 12) required; post-secondary education in electrical or technical fields is an asset.

· Minimum of 2 years of experience in counter sales, inside sales, or related customer service roles.

· Background in electrical products (lighting, wiring, controls) and/or plumbing products is highly desirable.

· Experience working with contractors, institutional purchasers, or industrial clients is an asset.