Inside Sales Representative

Location: Livermore, CA

Job Title: Inside Sales Representative

Do you want to join a proven leader that is locally owned and operated in the Tri-Valley area with over 20 years of excellence and a rock-solid reputation? Our client prides themselves on a culture that celebrates their team’s victories through performance-based bonuses and regular company events. Unlike many in their industry, they prioritize their employees' quality of life by offering a schedule that currently requires no weekends and no on-call shifts, allowing you to build a fulfilling career without sacrificing your personal time. They are looking for a highly skilled Inside Sales Representative to join their team.

The Inside Sales Representative is primarily responsible for maximizing revenue by converting open estimates, selling maintenance memberships, and running targeted promotions through outbound and inbound customer communication. This role requires essential phone sales experience, comfort with a high daily call volume, and the ability to maintain strong conversion rates.

Responsibilities and Expectations

• Perform high-volume outbound calls (expect 50–100 calls per day) to follow up on open estimates and targeted lists.

• Consistently meet conversion benchmarks (aiming for 75%+ conversion rate on follow-ups) by proactively selling memberships and promotions.

• Take incoming calls as needed and act as backup support for CSR duties, ensuring seamless customer flow during peak times.

• Educate customers on the value of recommended services, memberships, and current promotions, driving sales and maximizing customer lifetime value.

• Make "happy calls" to ensure post-service satisfaction and encourage repeat business.

• Utilize company software, including Dialpad, for call management and sales tracking. Service Titan experience is a plus.

Requirements

• Minimum 2 years of phone sales experience within the plumbing industry is required

• Crucial B2C sales experience. Plumbing sales or other home services phone sales background is ideal.

• Comfort with high outbound call volume (50–100 calls per day) and the ability to stay motivated and handle rejection gracefully.

• Basic understanding of residential plumbing is preferred to "talk the talk" with customers regarding their service needs.

• Strong communication, follow-up, and closing skills.

• Experience with Service Titan and Dialpad software is highly preferred

• Prior sales background in HVAC, electrical, or home services is a plus

What Can We Do for You?

• Competitive hourly pay ranging from $28-$36 per hour plus bonuses, with OTE ranging from $75,000 to $115,000 annually.

• Retirement plan with company match.

• Comprehensive medical, dental, vision, chiropractic, and counseling benefits.

• Paid Time Off (PTO) and paid holidays.

• Regular company events and a supportive team environment.

The base compensation for this position is expected to range between $28.00 - $36.00 per hour. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.