Inside Sales Representative

•   The Inside Sales Representative handles inbound and outbound calls, develops new leads, communicates with customers, understands their needs, and ensures a smooth sales process. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
• In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to TWRS each day. 

Job Scope

• Communicate with customers, make calls to potential customers, and follow up on leads 
• Meet and surpass sales goals set by TWRS management 
• Use persuasive skills to upsell and cross sell additional products and services  
• Answer customer questions about equipment and proper use 
• Enter orders for customers acquired through both inside/outside sales 
• Handle customer concerns and complaints 
• Resolve customer issues by collaborating with other departments 
• Regularly contact customers to ensure a positive experience 
• Inform customers of upcoming promotions 
• Establish positive rapport with customers via phone and in person  

Must Have:

• Previous experience with inside sales required 
• Prioritization and time management skills 
• Strong written and verbal communication skills 
• Proficiency in administrative tasks and documentation 
• Professionalism in all situations in the workplace and when working with customers 
• Ability to maintain an organized and clean work environment 
• High School Diploma or equivalent 
• Must be 18 years of age or older 

Preferred:

• Bachelors in relevant field preferred 
• Experience with surface preparation and coatings equipment sales