Inside Sales Representative

Michigan Broadband is a growing telecommunications company providing reliable voice, data, and connectivity solutions to businesses and consumers. Our team is driven, customer-focused, and passionate about delivering value through innovative telecom services.

Michigan Broadband is seeking a highly motivated and results driven Inside Sales Representative to join our sales team. In this role, you will engage prospective and existing customers over the phone and digital channels, identify their needs, and recommend telecom solutions that fit their business or personal requirements. This is an excellent opportunity for someone who enjoys sales, relationship-building, and working in a fast-paced environment. This position will report to the Call Center Sales Manager.

Key Responsibilities
•Identify customers’ needs through inbound and outbound calls and recommend appropriate telecom products and services
•Educating customers on service features, pricing, and promotions
•Build and maintain strong customer relationships to drive repeat business
•Meet or exceed monthly and quarterly sales targets
•Manage the full sales cycle from initial contact to deal closure.
•Maintain accurate CRM records (contacts, pipeline, activities).
•Collaborate with sales, marketing, and support teams to ensure customer satisfaction
•Stay current on telecom products, market trends, and competitor offerings

Qualifications
•High school diploma or equivalent (college degree a plus)
•1+ year of inside sales, call center, or telecom sales experience preferred
•Strong communication and persuasion skills
•Comfortable making high-volume outbound calls
•Self-motivated with a strong desire to achieve and exceed goals
•Basic computer skills and experience with CRM systems
•Ability to work independently and as part of a team

Benefits
•Competitive wage plus commission
•Health, dental and life insurance
•Paid time off and holiday pay

•401(k) with match
•Comprehensive training and ongoing coaching
•Career growth and advancement opportunities
•Collaborative and supportive work environment