Inside Sales Representative

Duties and Responsibilities:

• Establish and maintain strong relationships with customers by understanding their needs and requirements.


• Manage assigned accounts to achieve company goals related to this position.


• Works closely with the Outside Sales Representative to facilitate growth and manage customer relations.


• Actively call on established, prospective, and dormant accounts to grow the business.


• Respond to all inquiries and proactively provide information regarding order status, deliveries, quality, or other inquiries in a timely manner.


• Work with Inventory, Quality, Accounts Receivable, and Marketing as needed to ensure quality customer service and customer satisfaction.


• Gain and maintain a working knowledge of all company systems including ERP, CRM, etc.


• Utilize CRM to document all customer interactions (i.e., calls, emails, sales activity, tasks & report preparation).


• Work with customers to resolve any discrepancies.


• Qualify leads generated from trade shows, marketing campaigns, website, and other sources.


• Gather feedback from customers regarding product quality, pricing, competitors, and market trends.


• Share market insights and feedback with the sales and leadership teams.


• Provide customers with all required documents. 


• Develop a deep understanding of material offered, equipment capabilities, processes, and material applications.


• Become knowledgeable in overall market dynamics impacting pricing, customers, competition, and supply chain.


• Follow all company processes, procedures, and policies.


• Possible local travel to customers or trade shows.


• Perform any other assigned duties.

Required Education and Experience: 

• Minimum of 2 years’ sales experience in the metals industry preferred or associate degree required.


• Experience with CRM software a plus


• Experience with Microsoft 365 Suites including Word and Excel

Knowledge, Skills, and Abilities: 

• Excellent verbal and written communication skills


• Ability to multi-task, prioritize and manage time effectively


• Proven work experience as an Inside Sales Representative


• Hands-on experience with multiple sales techniques

Working Conditions (Including Physical and Mental Demands):

• Normal manufacturing working environment-standing, sitting, walking-typically inside a building 


• Occasional stooping, twisting, lifting, bending, and carrying


• Minimal exposure to noise, dirt, chemicals, and temperature variations 


• Frequent use of computers 


• Occasional travel 


• Manual dexterity for use of computer, telephone and other office equipment as needed


• Ability to speak, hear and interpret sounds and speech