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Inside Sales Representative

icon building Company : Fortifi
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Inside Sales Representative

RESPONSIBILITIES:


Customer Engagement & Relationship Management



  • Provide exceptional customer service by promptly responding to customer phone calls and emails.

  • Communicate directly with customers using an empathetic, consultative approach to understand operational challenges and specific aftermarket needs.

  • Develop and maintain long-term relationships with remote customers to strengthen loyalty and mitigate isolated price or delivery concerns.

  • Maintain frequent contact with customers in geographically remote locations where in-person visits are not practical.


Entitlement Growth & Strategic Outreach



  • Utilize the Nothum Aftermarket Sales Playbook, Fortifi Formula, analytics, and reporting tools to identify customers who have not purchased entitlement parts within the past 12 months.

  • Proactively engage targeted customers to understand purchasing gaps and barriers to entitlement parts adoption.

  • Identify and document root causes for lost or reduced aftermarket wallet share, including pricing, availability, delivery, or awareness gaps.

  • Develop and execute customer-specific strategies to regain entitlement parts wallet share and drive sustainable aftermarket growth.


Cross-Functional Collaboration



  • Collaborate with Aftermarket Account Managers (AAMs), Sales, and Service team members to understand customer history, equipment usage, and service activity.

  • Leverage internal resources to align customer recommendations with equipment requirements and service insights.

  • Communicate findings and customer feedback to internal stakeholders to support continuous improvement.

  • Synchronize daily work activities with Aftermarket Account Managers in the Eastern & Western Region to maximize part sales & customer service to their full potential.


Sales Execution & Order Management



  • Recommend appropriate aftermarket parts or approved substitutions based on customer needs and equipment specifications.

  • Accurately generate quotes, pricing, and orders using CRM and ERP systems.

  • Apply basic mathematical skills to pricing, discounts, quoting, and order accuracy.

  • Ensure timely follow-up on quotes, orders, and customer inquiries to support revenue conversion.


Systems, Data & Documentation



  • Utilize CRM and ERP systems to document customer interactions, track opportunities, and maintain accurate records.

  • Analyze customer purchasing data to prioritize outreach and support strategic planning.

  • Maintain confidentiality of customer, pricing, and company information in accordance with company policy.


Compliance, Safety & Professional Standards



  • Follow all company policies, procedures, and safety guidelines.

  • Maintain a clean, organized, and safe work environment.

  • Perform other related duties as assigned to support business needs.


 


QUALIFICATIONS:


Education & Experience



  • High school diploma or equivalent required.

  • Preferred: Five (5) or more years of experience in aftermarket parts sales, service, or customer support.


Knowledge, Skills & Abilities



  • Strong knowledge of aftermarket parts, preferably within industrial equipment, automotive, or powersports environments, including part interchangeability and technical specifications.

  • Customer-focused mindset with the ability to manage a high volume of customer interactions, strategic planning, and issue resolution.

  • Proficient in sales techniques, including proactive selling, upselling, and negotiation.

  • Technical aptitude to interpret machine drawings and bills of materials (BOMs) and translate customer-provided information into accurate and timely parts and service quotes.

  • Excellent written and verbal communication skills for professional interaction via phone, video conference, and email.

  • Strong attention to detail with effective organizational and time-management skills.

  • Proficiency with CRM/ERP systems, pricing tools, and Microsoft Office applications.

  • Ability to follow established policies and procedures consistently.


Work Environment:



  • This position is primarily office-based and requires regular use of a computer, telephone, and standard office equipment.

  • Ability to sit for extended periods and perform repetitive hand and wrist movements.

  • Occasional lifting of materials up to 20 pounds may be required.

  • Reliable transportation to and from work is required.

  • Travel requirements are minimal, estimated at 0–5% as business needs dictate.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Original job Inside Sales Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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