Inside Sales Representative

Spectra Gutter Systems is seeking a motivated and customer-focused Inside Sales Representative to support our growing operations in the Georgia market. This role serves as a key point of contact for customers by managing inbound and outbound sales activity, processing orders, providing product support, and helping drive overall business growth.The ideal candidate is organized, responsive, and sales-oriented, with strong communication skills and the ability to build lasting customer relationships. This position works closely with customers, branch operations, and sales teams to ensure a high level of service and support throughout the sales process.

Responsibilities:

• Respond to inbound customer inquiries via phone, email, and other communication channels.
• Provide product recommendations and support based on customer needs.
• Process customer orders accurately and efficiently.
• Track orders and shipments while providing timely updates to customers.
• Resolve customer questions, concerns, and issues in a professional and timely manner.
• Build and maintain strong relationships with new and existing customers.
• Support outbound sales efforts and proactively identify opportunities for business growth.
• Meet or exceed individual and team sales goals.
• Collaborate with branch operations and sales teams to improve customer experience and internal processes.
• Maintain accurate customer, order, and sales records within company systems.
• Assist with administrative, reporting, and sales support activities as needed.
• Perform other duties as assigned.

• High school diploma or equivalent required; additional education in Business, Sales, Marketing, Communications, or a related field preferred.
• Previous experience in customer service, inside sales, sales support, order management, distribution, manufacturing, or a related environment preferred.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Basic computer proficiency, including Microsoft Office applications.
• Ability to learn and utilize internal systems and sales tools effectively.
• Strong problem-solving skills and customer-focused mindset.
• Ability to work independently while contributing to a team environment.
• Experience in building materials, manufacturing, distribution, construction products, or related industries preferred.