Inside Sales Representative

Key Responsibilities:

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  Provide exceptional customer service by responding to inquiries via phone, email, and in-person.

  
  


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  Process customer orders for tires, wheels, and services accurately and efficiently.

  
  


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  Develop and maintain strong relationships with new and existing customers.

  
  


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  Recommend appropriate products and services based on customer needs and vehicle requirements.

  
  


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  Generate quotes, follow up on leads, and close sales to meet or exceed monthly goals.

  
  


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  Coordinate with service and warehouse teams to ensure timely order fulfillment and delivery.

  
  


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  Handle customer issues and concerns professionally and resolve them in a timely manner.

  
  


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  Maintain up-to-date knowledge of inventory, promotions, and product specifications.

  
  


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  Assist with merchandising, showroom organization, and product displays.

  
  


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  Utilize company CRM and sales systems to document customer interactions and sales activities.

  
  


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  Participate in ongoing training and development programs.

  
  


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  Uphold all company policies, procedures, and safety standards.

  
  

Skills, Education & Requirements:

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  High school diploma or GED required; associate or bachelor’s degree preferred.

  
  


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  Prior experience in inside sales, retail, or customer service preferred.

  
  


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  Automotive or tire industry knowledge is a plus, but not required.

  
  


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  Strong communication and interpersonal skills.

  
  


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  Ability to multitask in a fast-paced, team-oriented environment.

  
  


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  Proficiency in basic computer applications (e.g., MS Office, POS systems, CRM).

  
  


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  Detail-oriented with strong organizational and problem-solving skills.

  
  

Benefits:

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  401(k) with company matching

  
  


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  Health, dental, vision, and life insurance

  
  


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  Paid training and development opportunities

  
  


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  Employee discounts on products and services

  
  


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  Opportunities for career growth and advancement

  
  

Why Join Southern Tire Mart?

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  #1 Commercial Tire Dealer in the U.S. since 2008

  
  


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  #1 Truck Retreader in North America since 2007

  
  


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  #1 North American Commercial Tire Dealer since 2012

  
  


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  Work in a stable, growing company that values excellence, service, and career development.