Inside Sales Representative

PRIMARY RESPONSIBILITIES

• Carry out responsibilities in accordance with established organizational policies and procedures, regulatory requirements, and applicable laws.
• Create prospects, route to appropriate Product Specialist, and provide quotation status.
• Prepare standard quotations for appropriate sales person.
• Conduct compliance checks for both quotations and orders to ensure compliance.
• Review Rig Systems orders to confirm all Minimum Booking Requirements are met. 
• Provide Sales Order Acknowledgement to sales. 
• Provide Sales Order information (delivery, documentation, shipping, etc.) to sales.
• Assist with developing & implementing continuous improvement processes and procedures establishing best practices.
• Build & maintain positive, professional business relationships with internal & external customers.
• Provide management with regular updates related to specific accounts and area of support.
• Perform other work-related tasks as assigned.
• Comply with all NOV Company and HSE policies and procedures.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

• Respond to incoming inquiries to provide price, lead time & technical information to both external and internal clients.

• Prepare and submit quotations within established departmental response time.

• Check availability of components and consult with the operations team to provide accurate lead times.

• Process customer purchase orders in accordance with both stock availability and project delivery requirements.

• Maintain accurate electronic records for all sales transactions in accordance with departmental procedures.

• Coordinate with Outside Sales, identify opportunities to upsell spare parts at the point of capital equipment sale.

• Identify opportunities to increase aftermarket revenue through cross-selling, upselling, and customer engagement.

• Obtain technical clarifications from Engineering team as required and communicate these to the customer.

• Collaborate with Finance to resolve accounts receivable and customer billing issues.

• Respond to all client communication in a prompt and professional manner.

• Perform all duties in accordance with the Quality Assurance procedures and department/area work instructions.

• Perform all duties safely and in accordance with procedures, training, and instruction.

EDUCATION & EXPERIENCE QUALIFICATIONS

• High school diploma, GED, or an equivalent combination of education and experience required.

• Associate's or bachelor’s degree in business or a related field preferred.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook, required.
• 2-3 years of customer service experience preferred.
• Working knowledge of Customer Relationship Management (CRM) systems.
• Experience with Enterprise Resource Planning (ERP) systems such as Epicor, SyteLine, Sage, SAP, Omega, or similar platforms.
• Ability to understand business needs, objectives, and key operational drivers.
• Demonstrated ability to develop and deliver effective solutions that create value for both the organization and its customers.
• Proven ability to quickly learn and adapt to new products, technologies, processes, and changing business requirements.
• Strong analytical thinking, sound judgment, and problem-solving skills with the ability to perform effectively in a fast-paced environment.
• Excellent organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Collaborative team player who fosters open communication, shares knowledge, and works effectively across cross-functional teams to achieve business objectives.
• Ability to take ownership of issues, manage conflict professionally, and drive timely, positive resolutions.
• Strong customer-focused mindset with excellent verbal and written communication skills, including the ability to effectively interact with both internal and external customers.
• Product knowledge of wireline/slickline intervention equipment is preferred.

COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per year.