Inside Sales Representative

JOB SUMMARY 

The Inside Sales Specialist serves as the primary point of contact for inbound aftermarket opportunities generated through the Odyssey initiative, eSales platform, customer inquiries, MMR assessments, and commercial referrals. This role qualifies opportunities, coordinates resources, ensures proper opportunity routing, and helps drive quotes and order conversion. 

PRINCIPAL DUTIES AND RESPONSIBILITIES 

• Collaborates regularly with Aftermarket Technical Sales (ATS) to support aftermarket inquiries. 

• Initiate and quotes/opportunities including replacement gearboxes (new gearboxes), gearboxes repairs, spare parts, modernization upgrades, and field services. 

• Ensures accurate eSales transaction (internal quotation system) creation/submission (quote phase as well as order submission) following standard SOPs and checklists.

• Support Odyssey (direct selling opportunity service) process execution and opportunity tracking. 

• Coordinate follow-up activities with Commercial, ATS, Product Management, and Engineering teams to ensure timely submission of quotations and orders. 

• Assist with quote development and customer communication. 

 KEY PERFORMANCE INDICATORS 

• Response time to inbound inquiries 

• Qualified opportunities created 

• Opportunity-to-quote conversion rate 

• Quote-to-order conversion rate 

• Pipeline value generated 

• Customer satisfaction metrics 

KNOWLEDGE, SKILLS & ABILITIES

Education and Experience

• Associate degree in Business, Engineering, Marketing, or related field preferred.


• Proficient with Microsoft Office applications.


• 2+ years of inside sales, customer service, business development, or aftermarket support experience.


• Strong communication and organizational skills.


• Experience using CRM and sales management systems preferred.  


• Ability to manage multiple opportunities simultaneously.

Preferred Qualifications 

• Industrial equipment or engineered products experience. 

• Knowledge of mixers, pumps, rotating equipment, or aftermarket services. 

• Experience with eSales, SAP, C4C, Hybris, or similar systems. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus. 

WORKING CONDITIONS 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Working conditions are normal for an office and/or client site workshop or warehousing facility. The noise level in the work environment is moderately quiet, however local and client sites can be unpredictable and associated safety equipment should be worn accordingly. 

QUALITY 

Quality encompasses all aspects if ITT Flow Technologies business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to products, processes, and the quality systems.  All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions. 

DISCLAIMER 

ITT Flow Technologies  is an Equal Opportunity Employer.  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.